If you see a charge from 64bit Games on your bank or credit card statement and never received what you ordered, you have three practical ways to get your money back: dispute the charge with your card issuer, file a consumer complaint with the Florida Attorney General’s Office (which has sued the company), or file a small claims case in Florida. The fastest option is almost always the credit card dispute, and it has a strict 60-day deadline, so start there.
The charge may also appear under the name Games and Stuff. According to the Florida Attorney General, both names belong to the same operation, run by an individual named Tyler Gray, and both are defendants in the state’s lawsuit alleging the business took money for retro video game hardware and software it never shipped, or shipped broken or wrong items, and refused refunds.
Dispute the Charge With Your Card Issuer First
If you paid by credit card, the Fair Credit Billing Act lets you dispute the charge as a billing error when the goods never arrived.1Office of the Law Revision Counsel. 15 USC 1666 – Correction of Billing Errors Send a written dispute to your issuer’s billing dispute address (not the regular payment address) within 60 days of the date the first statement showing the charge was mailed to you.2FTC. What To Do if You’re Billed for Things You Never Got, or You Get Unordered Products Include your name, account number, the amount in dispute, and copies of anything that shows the expected delivery date and what actually happened.
Your issuer must acknowledge the dispute within 30 days and resolve it within two billing cycles, up to a maximum of 90 days. While the investigation is open, you don’t have to pay the disputed amount or finance charges tied to it. The 60-day clock is strict. If the charge appeared on a statement more than 60 days ago, you may have missed this window, though some issuers voluntarily extend their deadlines for delayed-shipment claims. It’s worth calling and asking even if you think you’re late.
Debit card disputes work differently and offer weaker protection, but your bank still has a chargeback process. Call the number on the back of your card and ask to open a dispute for merchandise not received.
How a Seller’s Shipping Obligations Work
Federal rules require any online seller to have a reasonable basis to believe it can ship your order within the time it advertises. If no shipping date is stated, the default deadline is 30 days after the seller receives your completed order.3eCFR. 16 CFR Part 435 – Mail, Internet, or Telephone Order Merchandise If the seller can’t meet that deadline, it must notify you, offer a revised date, and give you the option to cancel for a full refund. A seller that cancels, or that fails to get your consent to a delay, must refund you promptly without being asked. Routinely accepting orders a company knows it can’t fill is what makes a pattern like the one the state alleges against 64bit Games a legal problem, not just a service failure.
File a Complaint With the Florida Attorney General
The state’s lawsuit cites the Florida Deceptive and Unfair Trade Practices Act (FDUTPA), which prohibits deceptive or unfair business conduct.4Florida Legislature. Florida Code 501.204 – Unlawful Acts and Practices Along with civil penalties and a permanent injunction blocking the companies from future retail sales, the Attorney General is seeking restitution for affected buyers. Filing a complaint adds your transaction to the record and may qualify you for a share of any restitution the court orders.
You can submit the complaint online through the Attorney General’s consumer complaint form, which lets you upload supporting documents.5Florida Office of the Attorney General. Consumer Complaint Form The form asks for the business name, how much you lost, and a description of what happened. Attach everything you have.
To file by mail, send the form and copies of your documentation to:
Office of the Attorney General
PL-01 The Capitol
Tallahassee, FL 32399-10506Office of Attorney General. File A Complaint
You should receive a confirmation with a tracking number after submitting. The Attorney General’s office does not publish a review timeline, so don’t put your other options on hold while you wait. A chargeback or small claims case runs on its own track and doesn’t conflict with the state’s action.
Small Claims Court if the Chargeback Window Has Closed
FDUTPA also gives you a private right of action. Any consumer who suffered a loss from a deceptive practice can sue to recover actual damages, plus attorney’s fees and court costs at the court’s discretion.7Florida Legislature. Florida Code 501.211 – Other Individual Remedies The fee-shifting provision matters because it can make an otherwise small case worth a lawyer’s time.
For most vintage gaming purchases, the small claims division of Florida county court is the right venue. County courts hear claims up to $50,000.8Florida Legislature. Florida Code 34.01 – Jurisdiction of County Court Filing fees range from $55 for claims under $100 to $300 for claims above $2,500. The small claims process is designed for people without attorneys.
Documentation to Gather Now
The same evidence supports every option, so start pulling it together before you decide which path to take.
- Bank or credit card statements showing the charge from 64bit Games or Games and Stuff, with the date and amount.
- Order confirmation emails, order numbers, and screenshots or descriptions of the listing you bought.
- Any emails, texts, or chat logs with the company, especially refund or replacement requests and the responses (or non-responses) you received.
- Tracking information showing nothing shipped, or photos of broken or wrong items if something did arrive.
Keep the originals. Submit copies when you file with an agency or a court, and organize everything chronologically in one folder so you can find specific dates quickly later.
Which Option Should You Use
If the charge is within the last 60 days and you paid by credit card, start the chargeback today — it’s the fastest refund and doesn’t depend on the pace of litigation. File the Attorney General complaint next, regardless of how old the charge is, because that’s how you get on the list for any restitution the state recovers. If your chargeback window has closed and you want a decision on your own timeline, small claims is the backup. You can pursue all three; they don’t cancel each other out, though you can’t collect the same dollar twice.