Activus Connect LLC, an Orlando-based remote customer service outsourcing company, has been sued at least twice by workers over wage and hour practices. A federal collective action in Florida, Carrington v. Activus Connect, was dismissed without prejudice in April 2026 after the parties filed a stipulation days before trial. An earlier California class action, Colbert v. Activus Connect, ended with a court-approved settlement in January 2023.
The Florida Federal Collective Action
Shaneequa Carrington and Kascey Castillo filed suit on September 6, 2023, in the U.S. District Court for the Middle District of Florida, case number 6:23-cv-01708. The docket classified the matter under “Labor: Fair Standards,” meaning the claims arose under the Fair Labor Standards Act, and it proceeded as a collective action. Siri & Glimstad and Sommers Schwartz represented the plaintiffs; Barnes & Thornburg represented Activus Connect.1Law360. Carrington et al v. Activus Connect LLC
Through 2025, additional workers filed notices of consent to join, with at least eleven such notices on the docket.2PlainSite. Carrington et al v. Activus Connect LLC The court held a final pretrial conference on April 14, 2026. Six days later, on April 20, the parties filed a stipulation of dismissal. Judge Anne-Leigh Gaylord Moe entered an order the following day dismissing the case without prejudice and without costs, and directed the clerk to close the file. The order preserved each party’s right to move for a stipulated final order, judgment, or further proceedings within sixty days.3PACER Monitor. Carrington et al v. Activus Connect LLC
The public record does not contain any settlement terms. A dismissal without prejudice filed days after a final pretrial conference is consistent with a private resolution, but nothing in the file confirms one.
The California Class Action and Settlement
Randy Colbert filed a class and representative action against Activus Connect on February 16, 2021, in the Los Angeles County Superior Court, case number 21STCV06019. The court categorized it as a civil labor and employment matter.4UniCourt. Randy Colbert vs Activus Connect LLC Colbert was represented by Jonathan Melmed; William Benjamin Declercq appeared for Activus Connect.5PlainSite. Randy Colbert v. Activus Connect LLC
An amended complaint was filed in April 2021. Judge Kenneth R. Freeman granted final approval of a class action settlement on January 11, 2023. A declaration regarding disbursement of settlement funds was filed in September 2023, and a follow-up review on fund distribution was set for April 2024.4UniCourt. Randy Colbert vs Activus Connect LLC The specific settlement terms were not disclosed in the available records.
What Workers Said Was Happening
The complaints themselves are not available in extracted form, but employee reviews describe pay and timekeeping practices consistent with the kinds of claims these suits raise. Workers reported being instructed to log into company systems up to thirty minutes before their shift began without pay for that time. One employee described being told to clock in five minutes early, with those minutes never recorded or paid. Multiple reviewers said bathroom breaks were unpaid or deducted from scheduled break time, and that exceeding allotted break time could draw a write-up.
The payroll system drew separate criticism. Employees said the phone system had no automated clock-in or clock-out function, forcing workers to track their own hours and file correction forms when system glitches prevented proper logging. Reviewers cited missing pay, delayed paychecks, and correction requests that had to be resubmitted more than once. Holiday pay advertised as a benefit was not consistently paid, according to these accounts, and paid time off accrued slowly enough that using it was difficult.
Claims of that shape typically turn on federal and state wage-and-hour law, where the central question is whether an employer paid workers for all hours actually worked, including time spent booting up and time lost to technical problems.
About the Company
Activus Connect LLC was founded in 2019 and is headquartered in Orlando, Florida. It is a fully remote customer service outsourcing firm whose typical roles include customer care ambassadors and processing support ambassadors.6Virtual Vocations. Remote Jobs at Activus Connect LLC As of 2026, the company reported roughly 721 U.S.-based employees.7Great Place to Work. Activus Connect LLC