An “Albert Culver City” charge on your bank or card statement is a payment to Albert, a financial app headquartered at 3528 Hayden Avenue in Culver City, California. It almost always comes from a monthly subscription, a cash advance repayment, or an automated savings transfer connected to an account you or someone with access to your bank details opened in the app. Stopping the charges means identifying which of those three it is, then canceling or repaying through the app itself.
The same company can show up on your statement under several labels: “Albert Culver City,” “Albert EDI Payments,” “Albert EDI Pymnts,” “Albert Savings EDI Payment,” or “Albert Financial App.” The wording depends on which service triggered the transaction and how your bank formats merchant names. They all trace back to Albert.
Why the Charge Is There
Match the dollar amount to the likely source.
A Monthly Subscription
If the charge is $19.99 or $39.99, it is almost certainly a subscription. Albert offers three tiers:1Albert. How Much Does Albert Cost
- Standard at $19.99 per month, which includes budgeting tools, savings automation, and access to cash advances.
- Genius at $39.99 per month, which adds human financial guidance and identity protection.
- Family at $39.99 per month, which extends benefits to up to four additional family members.
Older accounts may sit on legacy pricing between $8 and $16 per month.2Albert. Commissions and Fees These fees recur automatically until you cancel.
A Cash Advance Repayment
Albert Instant is a short-term cash advance that carries an up-front service fee deducted from the amount you receive, so a $100 advance might deposit $90 to $95.3Albert. What is Albert Instant Repayment can run on auto-pay or through manual payments in the app.4Albert. How Does Instant Advance Repayment Work Either way, the withdrawal appears on your statement as another Albert charge, which surprises people who have forgotten about the advance.
An Automated Savings Transfer
Albert’s savings feature analyzes your income and spending, then moves small amounts from checking into a savings bucket. Those transfers are your own money being relocated, not a fee, but they show up on your statement as Albert transactions and can look identical to charges. The feature can be paused or adjusted inside the app.
How to Cancel in the App
To stop future charges, deactivate or close the account through the app:5Albert. Deactivating or Closing Your Albert Account
- Open the app and tap the profile icon on the home screen.
- Tap the menu icon in the top left corner.
- Select “Payments,” then “Help center.”
- Choose “Deactivate or close my accounts.”
Clear Any Advance Before You Close
Deactivating does not erase money you owe. Permanently closing an Albert account requires bringing your Albert Cash balance to $0 and repaying every outstanding advance or loan first.5Albert. Deactivating or Closing Your Albert Account Skip that step and the withdrawals keep appearing on your statement after you think you have canceled. Pay off the advance, then close.
Refunds and Support
For refund requests on past charges, call Albert support at (844) 891-9309.6Albert. How to Contact Albert Before you call, pull the statement and write down the date and exact dollar amount of every charge you want to dispute. Support is also reachable through the help section inside the app.
If You Never Signed Up for Albert
If you did not download the app or open an account, someone may have used your bank details or personal information to do it. Albert directs users who suspect identity theft to report through the Federal Trade Commission’s portal at identitytheft.gov and to contact Albert support.7Albert. Identity Theft, Fraud, and Scam Resources
Notify your bank the same day. Federal law ties your maximum liability to how fast you report an unauthorized electronic transfer. Report within two business days of discovering it and your liability is capped at $50. Report after two business days but within 60 days of the statement and liability can rise to $500. Miss the 60-day window and you can be responsible for the full amount of any transfers occurring after that deadline.8eCFR. 12 CFR 1005.6 – Liability of Consumer for Unauthorized Transfers
What Your Bank Has to Do
Once you report an unauthorized electronic transfer, the bank must investigate. Federal rules give it 10 business days from your notice. The bank can extend the investigation to 45 days only if it provisionally credits your account within those 10 business days and lets you use the funds while it looks into the claim. For new accounts, meaning within 30 days of the first deposit, the initial window is 20 business days.9Consumer Financial Protection Bureau. 12 CFR 1005.7 – Initial Disclosures
If Albert and Your Bank Won’t Resolve It
File a complaint with the Consumer Financial Protection Bureau at consumerfinance.gov/complaint. Describe what happened, include the dates and dollar amounts, and attach supporting documents such as bank statements, up to 50 pages. The CFPB forwards the complaint to the company, which generally responds within 15 days, or up to 60 days for more complex cases. You then have 60 days to review the response.10Consumer Financial Protection Bureau. Submit a Complaint Complaint data is published in a public database.