Baltimore City Phone Numbers for All City Departments

The main line for Baltimore City phone numbers is 311, which reaches the city’s non-emergency service center from any phone inside city limits. From outside Baltimore, or from a cell phone that won’t connect, dial 443-263-2220 to reach the same operators. The 311 center runs seven days a week, 6 a.m. to 10 p.m.1Baltimore City. Contact Us – Baltimore City 311 Services Every call generates a tracking number so you can follow up.2Baltimore City. Baltimore City 311 Services

Below are the direct numbers for the departments people call most. Where a department routes through 311, that’s noted.

Emergencies and Crisis Lines

Call 911 for any life-threatening emergency: fire, medical crisis, or a crime in progress. Be ready to describe the situation and your location. Do not use 911 for city service requests.3Baltimore City. In Case of Emergency

  • Baltimore Crisis Response (mental health): (410) 433-5175
  • Maryland 211 helpline (housing, food, utilities, healthcare): dial 211, available 24/7 in more than 180 languages3Baltimore City. In Case of Emergency

Police

For non-emergency police matters, the Baltimore Police Department directs residents to 311.4Baltimore Police Department. Contact the Baltimore Police Department To file a report for a crime that already happened with no suspect present, call the Telephone Reporting Unit at (410) 637-8875, open 7 a.m. to 10 p.m. daily. The TRU line is for report filing only, not general questions.5Baltimore Police Department. File a Police Report

Property Taxes, Parking Tickets, and City Bills

The Bureau of Revenue Collections handles property tax payments, parking citations, and other city balances. The call center is at (410) 396-3000, Monday through Friday, 8:30 a.m. to 4:30 p.m.6Baltimore City. Bureau of Revenue Collections

To pay by credit or debit card over the phone, use the separate payment line at (866) 377-0765.7City of Baltimore. Online Payments and Account Lookup Overdue property taxes escalate quickly, and the city can place liens for unpaid balances.

Water Billing

For billing errors, consumption disputes, or general water bill questions, call (410) 396-5398. Written questions submitted through the Department of Public Works site receive a response within five business days.8Baltimore City. Water Billing Questions

If you owe $50 or more, Baltimore partners with PromisePay on payment plans. Contact the Department of Public Works before your account goes to collections.9Baltimore City. Water Bill Assistance

Permits, Inspections, and Housing

The Department of Housing and Community Development covers building permits, housing inspections, rental licensing, and code enforcement. The main number is (443) 984-1809.10Baltimore City. Permits, Inspections, Registrations, and Licensing Inspections are scheduled through the city’s E-Permits portal, not by phone.11Baltimore City. Inspection Scheduling

For the Lead Hazard Reduction Program, call (410) 396-3023. In-person inquiries go to the LIGHT Intake and Assessment Unit at 417 East Fayette Street, Suite 1125.12Baltimore City. Lead Hazard Reduction

Health Department

The Baltimore City Health Department’s main line is (410) 396-4398, with offices at 1001 East Fayette Street.13Baltimore City. Baltimore City Health Department

  • Childhood vaccinations at T.I.K.E. clinics: (410) 396-4454, Monday through Thursday, 8:30 a.m. to 4:30 p.m.
  • Immunization records in Maryland’s ImmuNET registry: (410) 545-304814Baltimore City. Immunization Program

Birth and death certificates are not handled by the city. Contact the Maryland Department of Health’s Division of Vital Records at (410) 764-3038 locally or (800) 832-3277 toll-free for a recorded message with instructions.15Maryland Department of Health. Request Birth Certificates

Courts and Estates

  • Clerk of the Circuit Court (case filings, records): (410) 333-373316Circuit Court for Baltimore City. Welcome – Clerk of Court
  • Jury Commissioner (questions about a summons): (410) 333-3775, 10 a.m. to 4 p.m. weekdays. If already summoned, call (410) 333-1555 after 5 p.m. the evening before your report date for automated instructions.17Circuit Court for Baltimore City. Jury Overview
  • Register of Wills (probate and estates): (410) 752-5131, or toll-free (888) 876-0035. Office at Courthouse East, 111 North Calvert Street, 3rd floor, 8:30 a.m. to 4:30 p.m. weekdays. Walk-ins after 3 p.m. may not be seen until the next business day.18Maryland Register of Wills. Register of Wills for Baltimore City

Mayor’s Office and City Council

The Mayor’s Office of Correspondence and Constituent Services (MOCCS) takes calls at (410) 396-4900. Staff log your concern, contact the relevant agency, and follow up.19Baltimore City. Mayor’s Office of Correspondence and Constituent Services

City Council offices are at City Hall, 100 North Holliday Street, Suite 400. Testimony on proposed legislation is requested through the council’s online form; district-specific contacts are listed on the council’s contact page at baltimorecity.gov.20Baltimore City. Baltimore City Legislation

Parking

For residential parking permits, call the Parking Authority of Baltimore City at (443) 573-2838 or email RPP@bcparking.com.21Baltimore City. Contact Us Parking tickets, payments, and disputes go through the Bureau of Revenue Collections at (410) 396-3000.6Baltimore City. Bureau of Revenue Collections

Common 311 Requests

Several services people expect to have their own number route through 311 instead: