If you’re searching for a Barefoot Spas lawsuit, here’s the short version: the Virginia hot tub maker appears to have gone out of business in late 2025, the Better Business Bureau now lists it as closed, and at least one active suit is pending against the company in Arkansas over unpaid bills. Dozens of customers are stuck with undelivered spas, broken equipment, or unusable warranties, and the company has stopped answering calls.1Better Business Bureau. Barefoot Spas Complaints
Where Barefoot Spas Stands Now
Starting in September 2025, buyers began telling the BBB that Barefoot Spas had effectively disappeared. Showrooms were described as closed and deserted, phone lines were disconnected, and the company stopped responding on outstanding orders and service requests.1Better Business Bureau. Barefoot Spas Complaints The BBB profile now carries an alert flagging the business as “out-of-business known or suspected” and shows the company as unrated.2Better Business Bureau. Barefoot Spas Business Profile
The complaint volume tells the rest. The BBB has logged 91 complaints against Barefoot Spas over the past three years, 45 of them in the most recent 12 months. Fifty-two involve service and repair, 19 concern product defects, and 13 relate to delivery failures. Forty-two are now classified as “unpursuable,” meaning the BBB cannot locate the business to broker a resolution. Only seven were ever marked resolved.1Better Business Bureau. Barefoot Spas Complaints
The company’s posted sales policy stated: “ALL SALES ARE FINAL! NO RETURNS, NO REFUNDS, NO EXCHANGES!”2Better Business Bureau. Barefoot Spas Business Profile
The Active Lawsuit: Priority-1 v. Barefoot Holding
In August 2025, Priority-1, Inc., an Arkansas freight broker, sued Barefoot Holding Company, LLC, doing business as Barefoot Spas, in Pulaski County Circuit Court in Arkansas. The complaint alleges Barefoot failed to pay $11,350 owed for logistics services under a credit application and purchase agreement executed on February 28, 2025. The agreement contained a forum selection clause pointing to Pulaski County. The case remains open on the latest available records.3Trellis Law. Priority1 Inc v Barefoot Holding Company LLC, Complaint Filed
An unpaid freight bill from a routine vendor, filed weeks before customers began reporting the company had gone dark, is consistent with a business in financial trouble in its final months.
An Earlier Case and the Spa Blowout Sales Practices
A separate civil rights lawsuit filed by Luis Licea against Barefoot Spas LLC in Los Angeles County Superior Court in November 2021 settled quickly. A notice of settlement was filed in January 2022, and the plaintiff filed a request for dismissal on January 31, 2022.4UniCourt. Luis Licea v Barefoot Spas LLC
More relevant to most buyers is the pattern around “Spa Blowout,” the related traveling-sales brand Barefoot used at fairgrounds and other temporary locations. In February 2018, Robert Lightner bought a hot tub for $9,104 at a Spa Blowout event in Rockingham County, Virginia. According to NBC12, he was asked to sign what he understood to be a credit card authorization on an iPad, which turned out to be a binding contract. When he tried to cancel about three hours later, the company refused, citing an all-sales-final clause and a restocking fee equal to the full purchase price.5NBC12. Man Seeking Refund for $9K Hot Tub He Did Not Get Calls 12 On Your Side
Lightner invoked the Federal Trade Commission’s Cooling-Off Rule, which gives consumers three business days to cancel certain purchases made at temporary locations. A Spa Blowout official reportedly told him the rule didn’t apply. After Lightner hired an attorney and filed suit, and after NBC12’s reporter contacted the company, Spa Blowout settled within two days on confidential terms.5NBC12. Man Seeking Refund for $9K Hot Tub He Did Not Get Calls 12 On Your Side
What Customers Are Doing
According to complaint filings with the BBB, affected consumers have pursued credit card chargebacks and, in some cases, filed civil lawsuits against the company and its owners.1Better Business Bureau. Barefoot Spas Complaints
A chargeback is generally the fastest route if you paid by credit card and never received your spa, though card networks apply their own time limits. Civil suits against a company that has apparently ceased operations face a practical hurdle: even a winning judgment is only worth what can be collected, and the Priority-1 case shows other creditors are already lining up for whatever assets remain.
If your purchase was made at a fairground, mall kiosk, or other temporary sales location, the FTC’s Cooling-Off Rule may give you a three-business-day cancellation right regardless of what the contract says, as Lightner’s dispute illustrated. That window is narrow and doesn’t help buyers whose purchases are years old, but it does apply to recent temporary-location sales.
Barefoot Spas was incorporated on August 29, 2013, and operated from a manufacturing facility at 8401 Fort Darling Road in Chesterfield County, Virginia.2Better Business Bureau. Barefoot Spas Business Profile With the company no longer answering, any recovery will most likely come through your card issuer, a court judgment you can actually enforce, or a claim against whatever entity ends up handling the wind-down.