Florida revoked the dealer license of Benji Auto Sales in 2025 after years of consumer complaints and a commercial lawsuit from Truist Bank, and the Orlando and South Florida locations have since closed. The Benji Auto Sales lawsuit filed by Truist in January 2024 remains open in Orange County, and affected buyers can still file complaints with the state or pursue private claims.
What Customers Said Went Wrong
The core complaint against Benji Auto Sales was simple: customers traded in cars, and the dealership didn’t pay off the loans on them. Florida law gives dealers 10 business days to pay off a trade-in balance. When that doesn’t happen, the customer keeps getting billed for a car they no longer own.1WFTV. Customer Claims Orlando Car Dealership Didnt Pay Off Trade-In, Ruined His Credit
Oliver Mendoza traded in a Tesla Model Y at the Orange Blossom Trail location in April 2025. The dealership never paid off the loan. His bank recorded at least four missed payments, he received a repossession notice for a car he no longer owned, and his credit score dropped from the mid-700s to 565. A friend eventually pressured the dealership into cutting a payoff check, and Mendoza said it didn’t clear. Earlier customers, including Gordon Hartz in 2023 and Cody Alexander in 2025, reported the same pattern.1WFTV. Customer Claims Orlando Car Dealership Didnt Pay Off Trade-In, Ruined His Credit
Missing titles were the other recurring problem. Sarah Anderson, a North Carolina buyer, purchased a Kia Forte online from the dealership in May 2025 and said the car arrived damaged and with an active check engine light. She paid in full but never received the title, leaving her unable to register or legally drive the car.2WFTV. License Revoked: State Takes Action Against Local Car Dealership
The Better Business Bureau logged 109 complaints against Benji Auto Sales over three years. Thirty-one went unanswered and 10 unresolved. One customer alleged the dealership rolled an unpaid trade-in balance into a new financing contract, a practice the customer called “double-dipping.” After the business shut down, the BBB marked it “Unpursuable.”3Better Business Bureau. Benji Auto Sales Complaints
The Truist Bank Lawsuit
In January 2024, Truist Bank sued Benji Auto Sales Corp. in Florida’s Ninth Judicial Circuit Court in Orange County, alleging breach of a Master Dealer Agreement that governed how the dealership sold and assigned retail installment contracts to the bank.
Truist’s complaint alleged that the dealership failed to provide contracts that were valid and binding, misrepresented the description and delivery status of vehicles used as collateral, concealed that portions of customer down payments were actually loaned by the dealer, submitted contracts with questionable signatures, and made misrepresentations or omissions in credit applications. As of May 2025, the case remained open before Judge Luis F. Calderon.4UniCourt. Truist Bank v. Benji Auto Sales Corp.
How Florida Revoked the License
The Florida Department of Highway Safety and Motor Vehicles revoked Benji Auto Sales’ dealer license, citing “ongoing problems with late title transfers.” The agency reported 24 formal complaints against the dealership in the year before the revocation. By October 2025, both the Orange Blossom Trail location in Orlando and the South Florida location were closed, and the gates at the Orlando lot were locked with the inventory gone.2WFTV. License Revoked: State Takes Action Against Local Car Dealership
What Affected Customers Can Do
The DHSMV said it is actively assisting customers who filed formal complaints against the dealership, so a state complaint is one route. Orlando attorney Cynthia Conlin said affected consumers can also pursue private lawsuits for breach of contract and for unfair or deceptive trade practices.1WFTV. Customer Claims Orlando Car Dealership Didnt Pay Off Trade-In, Ruined His Credit
Because the corporate entity has stopped operating and the BBB has labeled it unpursuable, recovery from the business itself may be difficult. Consumers who financed through a bank or whose trade-in loans went unpaid should document every payment, notice, and credit report entry tied to the transaction before contacting a lawyer or the state.
Where the Owner Went Next
Benji Auto Sales Corp. was registered in Florida with Benji Urra as president and registered agent. In June 2025, while the Florida dealership was already the subject of consumer complaints and the Truist lawsuit, Urra purchased Bravo Nissan of Victoria in Victoria, Texas, and renamed it Nissan of Victoria. Automotive trade coverage described him as a “first-time franchise dealer.”5CBT News. Pinnacle Mergers and Acquisitions Facilitates Sale of Bravo Nissan of Victoria to Benji Urra Contacted by WFTV about the connection, Nissan’s corporate headquarters declined to comment on Benji Auto Sales specifically and said it expects its dealers to follow all dealer agreements and applicable laws. The Texas dealership did not respond to the station’s inquiries.2WFTV. License Revoked: State Takes Action Against Local Car Dealership