Brooks Pest Control Lawsuit: Investigation and Cancellation Rights

The Brooks Pest Control lawsuit picture has three parts as of mid-2026: an active consumer protection investigation into the company’s door-to-door contracts and cancellation fees, a resolved $510,000 wage settlement under California’s Private Attorneys General Act, and a separate employee wage suit that was dismissed without prejudice in June 2025.

The Active Consumer Investigation

Gianaris Trial Lawyers is gathering information from Brooks customers in California, Oregon, and Washington who signed up through a door-to-door pitch, received a discounted initial treatment, and were later billed a cancellation fee or “discount repayment” charge when they tried to end the service. The firm is examining whether the link between that upfront discount and the later penalty is clearly disclosed at the point of sale. No court has ruled that Brooks acted unlawfully.¹

If you think you were affected, keep your service agreement, your billing records, and any emails, texts, or call notes about canceling. Those are the documents the investigating firm is asking consumers to preserve.¹

What Customers Say Happened

Complaints follow a recurring pattern. A seasonal or full-time salesperson offers a “today only” neighborhood promotion with a discounted initial treatment. The customer signs on a phone screen, often without reading a full contract. Months later, when they try to cancel, they learn they are on an 18- to 24-month commitment and owe a cancellation fee reported anywhere from $175 to $275, plus any accumulated monthly charges.¹²

A Clovis, California, homeowner named Caroldean Ross told a local television station that a Brooks salesperson handed her his phone, enlarged the signature area, and told her she was signing “to get the appointments scheduled.” She said she was never shown a contract and did not know she had committed to a year. After a single treatment in June, she was billed $49 per month for services she said she never received, and was quoted a $275 cancellation fee on top of the accumulated charges. Brooks canceled the contract and refunded her after the station intervened.³

Brooks holds a B+ rating from the Better Business Bureau and has accumulated 226 complaints over the past three years, 195 of them closed in the last twelve months. The largest categories are service and repair issues, order issues, and billing disputes. Some customers who filed bank chargebacks reported the company added $35 to $70 in dispute fees. In multiple responses, Brooks acknowledged “miscommunications” or that “no one went over the contract” with the customer, and refunded disputed charges.²

The company has said its “representatives receive formal training on service details, pricing, contract terms, and cancellation policies” and that “key agreement terms are reviewed with each new customer prior to enrollment.”³

Your California Cancellation Rights

Independent of any lawsuit, California’s Home Solicitation Sales Act (Civil Code sections 1689.5 through 1689.13) gives you three business days to cancel a door-to-door purchase of $25 or more, with no penalty. The seller must tell you about this right verbally and provide two copies of a written cancellation notice at the time of sale. If those notices weren’t given, the three-day window is extended.⁴⁵ For seniors, a Better Business Bureau representative said the window extends to five days.³

A contract can also be canceled outright if the seller misrepresented a major fact about the service or failed to perform as promised.⁴

The Wage Cases

Two employment lawsuits have been filed against Brooks in Los Angeles County Superior Court. The first, Clyde Davis Morrison II v. Brooks Pest Control, Inc. (case number 23STCV22466), was filed in September 2023 under California’s Private Attorneys General Act. It settled in July 2025 for a gross amount of $510,000, covering 465 aggrieved employees across roughly 8,738 PAGA pay periods. Morrison was represented by D. Law, Inc.⁶

A second wage case, Matthew Perez v. Brooks Pest Control, Inc., was filed in May 2024 and alleged failure to pay minimum wages, failure to pay overtime, failure to provide meal and rest period premiums, and failure to pay timely final wages.⁷ The court dismissed the case without prejudice on June 11, 2025. There is no record of a settlement or a ruling on the merits, and the “without prejudice” dismissal means Perez can refile.⁸

About the Company

Brooks Pest Control was founded in 2018 by CEO Eric Campbell and two partners.⁹¹⁰¹¹

1
Law for People. Brooks Pest Control Lawsuit Investigation
2
Better Business Bureau. Brooks Pest Control, Inc. Complaints
3
YourCentralValley.com. Buyer Beware: Clovis Woman Says Company Charged Her for Unfulfilled Services, Pressured Her Into Signing Contract
4
Los Angeles County DCBA. Canceling a Contract
5
San Jose Consumer Affairs. Door-to-Door Sales Handout
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CABIA. Clyde Davis Morrison II v. Brooks Pest Control, Inc.
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Trellis Law. Matthew Perez vs. Brooks Pest Control, Inc.
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UniCourt. Matthew Perez v. Brooks Pest Control, Inc.
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Pipe. How Brooks Pest Control Financed Crazy Growth in an Outdated Industry
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Clark Pest Control. Clark Pest Control Acquires Brooks Pest Control
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PCT Online. Clark Pest Control Acquires Brooks Pest Control