Caddy Moving Lawsuit: Worker Pay, Damage Claims, and Company Response

No formal lawsuit against Caddy Moving has surfaced in publicly available court records as of mid-2026, but the Austin, Texas company is the subject of a Caddy Moving lawsuit-style wave of grievances: complaints filed with the Texas Attorney General, a sharp spike in Better Business Bureau reports, and public accounts from contract movers who say they were not paid and from customers who say their property was damaged.¹²

Caddy was founded in 2021 by CEO Zach Richards and runs a labor-only model: customers rent their own truck and hire Caddy workers to load and unload it. The workforce is made up of contract movers dispatched to local jobs. That structure sits at the center of the disputes now piling up against the company.

Workers Say They Were Not Paid

The best-documented account comes from Bruce Johnson, a mover in the Columbus, Ohio area. Johnson finished a job in Hilliard, Ohio, on May 25, 2025, and was promised same-day payment. It didn’t arrive. After weeks of inconsistent communication, he was paid roughly two and a half weeks later, and only after he contacted NBC4 and filed a complaint with the Texas Attorney General.¹

NBC4’s June 2025 investigation found “dozens of complaints” about nonpayment on Google, the Better Business Bureau, and Trustpilot. Workers wrote that the company “is refusing to pay for labor” and “does not pay what they’re advertising on their website.” One reviewer alleged Caddy offered payment in exchange for removing a negative Google review, then withheld pay when the reviewer refused.¹

A June 2026 BBB complaint called Caddy a “boiler room operation” that recruits day labor and then “ghosts the workers” after the job is done. A separate customer complaint from February 2026 said the company “does not pay their employees well” and imposes “a bunch of stipulations for them to get paid.”²

Customer Complaints: Damage, Missing Gear, and Unprofessional Movers

Caddy’s BBB profile lists 44 total complaints filed in the last three years, with 43 of them arriving in the most recent 12 months. The company is not BBB-accredited. Only five complaints are marked resolved. Thirty-five are classified as “answered,” meaning Caddy responded but the customer did not accept the resolution. Three are unresolved and one is unanswered.²

Customers report that movers arrived without dollies, straps, blankets, or padding, and that the missing equipment led to scratched hardwood, damaged door frames, and broken appliances. In April 2026, one customer submitted a licensed contractor’s $3,250 repair estimate after movers dragged furniture across floors; Caddy offered $248. A March 2026 customer said a 100-pound vanity was snapped in half, and the company offered $60. A vintage jukebox was destroyed in transit after being moved without padding; Caddy initially denied the claim outright, pointing to a 300-pound weight limit for damage claims on page 11 of its contract.²

Conduct complaints run alongside the damage ones. In May 2026, a customer reported that a mover was drinking whiskey during the job; Caddy issued a full $260 refund. In June 2026, another customer said movers arrived without knocking, complained about the company and the heat, and abandoned the job before finishing. The move took nine hours instead of the estimated two, and a television was broken.²

Caddy markets its movers as “100% background checked, vetted, and trained.” Complainants have repeatedly disputed that claim, and one BBB complainant from June 2026 said the mover on their job disclosed he worked through an external platform rather than as a direct Caddy employee.²

The Damage Claims Process

Customers seeking compensation face a 300-pound weight limit on damage claims, which at least one complainant said was not disclosed during booking and appeared only deep in the contract. When claims are approved, the settlement offers documented in BBB records are a fraction of repair or replacement cost, and Caddy has required customers to sign a settlement waiver before releasing any payment.²

Several customers said that after they rejected an initial offer, the company stopped responding. In multiple BBB cases, Caddy told the bureau it was forwarding the matter to support for a “better resolution,” but the customers said they never heard back.²

What Caddy Has Said

Richards addressed the nonpayment allegations in a June 2025 interview with NBC4. He blamed delays on “issues with Venmo and PayPal” and said some internal systems had been “locked up.” He acknowledged the problem directly: “We don’t have everything figured out. Of course. But no, we fully take accountability for having delays on payments.” He also said the company had not signed up for review platforms like Trustpilot or Yelp and did not monitor them.¹

Responding to the June 2026 “boiler room” complaint, Caddy told the BBB: “Caddy Moving does not intentionally withhold payments from movers. While some payments may be delayed due to verification requirements, payment issues, or ongoing investigations, our team works diligently to resolve them and ensure movers are paid appropriately.”²

Legal and Regulatory Status

No lawsuit against Caddy Moving appears in the public court records reviewed for this article. The Texas Attorney General’s office has received complaints about the company, according to NBC4’s reporting, but the status or outcome of any state review has not been publicly disclosed.¹

Whether Caddy’s contractor-based model runs afoul of Texas labor law is an open question. The company continues to operate, and its BBB complaint volume has accelerated sharply, with nearly all of its 44 complaints filed in the most recent 12-month window.²

1
NBC4i. Central Ohio Mover Claims Texas Company Stiffed Him for Work
2
Better Business Bureau. Caddy Moving Complaints