The main switchboard for the City of Phoenix is 602-262-3111, staffed Monday through Friday from 8 a.m. to 5 p.m.1City of Phoenix. Contact City of Phoenix That number will get you anywhere in city government eventually, but most City of Phoenix phone numbers are department-specific, and dialing the right one directly saves you from being routed through two or three transfers. A second general line, 602-262-6011, also feeds into the department directory. TTY users can reach any city office by dialing 7-1-1 first.
Skip the Phone Tree With myPHX311
For a lot of routine requests, the myPHX311 app and website are faster than calling. You can submit service requests and track the response for property violations, bulk trash scheduling, street maintenance, graffiti, park upkeep, flooding, traffic signal problems, ADA concerns, and homeless encampments.2myPHX311 – Phoenix. myPHX311 A submitted request creates a trackable record, which beats trying to remember the name of whoever answered the phone last week.
Police and Fire Non-Emergency
Call 911 whenever someone is in danger or a crime is in progress. For everything else:
- Phoenix Police non-emergency: 602-262-6151 — reporting a crime after the fact, requesting a police report, asking about an ongoing investigation, or filing a noise complaint.3City of Phoenix. Contact the Phoenix Police Department
- Fire Department administration: 602-262-6297 — inspections, safety education, and permit questions. Fire Prevention closes at 4 p.m.; the rest of the office runs until 5.4City of Phoenix. Phoenix Fire Department
Municipal Court
Phoenix Municipal Court handles traffic citations, civil complaints, and criminal misdemeanors within city limits. The number is 602-262-6421, Monday through Friday, 8 a.m. to 5 p.m.5City of Phoenix. Contact Municipal Court Use this line to confirm a court date, ask about a citation, or work out a payment. TTY access runs through 7-1-1.
Water, Trash, and Utility Billing
One number covers water, sewer, and solid waste: 602-262-6251. That includes turning on service at a new address, billing questions, and reporting a missed trash or recycling pickup.6City of Phoenix. Customer Services For non-urgent solid waste questions, email solid.waste@phoenix.gov works too.7City of Phoenix. Contact the Phoenix Public Works Department
Household hazardous waste collection (paint, batteries, chemicals) runs by appointment. Schedule online, or if no slots are showing, email hhwcollection@phoenix.gov.8City of Phoenix. Household Hazardous Waste Collection
If You Can’t Pay Your Bill
Dial 2-1-1 for Arizona Information and Referral Services, which connects residents to utility assistance programs.9City of Phoenix. Financial Assistance for Phoenix City Services Customers Apply before you hit the shutoff threshold; processing takes time.
Building Permits and Zoning
The Planning and Development Department splits its intake by project type, so pick the right line at the start:
- Zoning questions: 602-262-7131
- Civil permits and addressing: 602-262-6551
- Commercial construction: 602-534-6502
- Residential building permits: 602-261-807810City of Phoenix. Contact Planning and Development
Calling residential about a commercial project just earns you a transfer. Unpermitted work can produce fines, mandatory removal, and problems at resale.
Code Enforcement
Complaints about blighted properties, overgrown weeds, junk vehicles, illegal signs, unpermitted construction, and zoning violations run through Neighborhood Services under Phoenix City Code Chapters 39 and 41.11City of Phoenix. Code Compliance There isn’t a dedicated code enforcement phone line — reports go through myPHX311 online or in the app.12City of Phoenix. Neighborhood Services Department (NSD) Code Enforcement If you’d rather talk to a person, call 602-262-3111 and they’ll file the report for you.
City Clerk, Licenses, and Elections
- General City Clerk: 602-262-6811
- License services: 602-262-4638
- Elections and voter information: 602-261-8683 (VOTE)13City of Phoenix. Contact City Clerk
Council agendas, ordinances, and election documents are also searchable through the city’s online public records portal, which usually beats calling.14City of Phoenix. Search Public Records
Other Departments Residents Call Often
- Mayor’s Office: 602-262-711115City of Phoenix. Contact the Mayor’s Office
- Parks and Recreation: 602-262-6862 for facilities, programs, and reservations16City of Phoenix. Parks and Recreation Department
- Street Transportation Dispatch: 602-262-6441 for traffic light outages, downed signs, and hazardous road conditions17City of Phoenix. Street Transportation Department
- Housing Department: 602-262-6794 general, 602-534-1974 for Section 8 vouchers18City of Phoenix. Housing Department
- Human Services: 602-262-6666 for senior programs, homeless services, Head Start, and community action19City of Phoenix. Human Services Department
City offices share the same hours: Monday through Friday, 8 a.m. to 5 p.m., closed on major holidays.
Property Tax Isn’t a City Number
Property taxes are a Maricopa County function, not a city one. The County Treasurer sends the bills and the County Assessor sets valuations.20Maricopa County, AZ. Property Tax Bill Calling any City of Phoenix line about your tax bill will get you referred to the county. Go straight to treasurer.maricopa.gov or mcassessor.maricopa.gov.