City of Rocky Mount Phone Numbers by Department

The City of Rocky Mount, North Carolina, main phone number is 252-972-1111, which reaches the switchboard operator who can transfer you to any department. Below are the direct lines for the offices Rocky Mount residents call most, organized by department. City hall is located at 331 South Franklin Street, Rocky Mount, NC 27802-1180.¹²

Police, Fire, and Animal Services

Call 911 for any emergency. For everything else, the Police Department’s non-emergency line is 252-972-1411.³ Specialized police lines:

Criminal Investigations: 252-972-1450
Records: 252-972-1430
Victim’s Assistance: 252-972-1430
Crime Stoppers: 252-977-1111
Animal Services: 252-972-1390

An Animal Services officer is on call twenty-four hours a day for emergencies; routine shelter questions should go through the main Animal Services number during business hours.⁴

The Fire Department’s administrative line is 252-972-1491.⁵ To schedule a fire inspection, call the Fire Marshal at 252-972-1376, Monday through Friday.⁶

Utility Billing and Outages

Rocky Mount runs its own electric, gas, and water systems. For bills, new service, or account questions, call the Business and Collections Services center at 252-972-1250.⁷ Have your account number ready.

For questions about service rather than billing:

Energy Resources: 252-972-1272
Water Resources: 252-972-1290

To report an electric outage or gas leak at any hour, call the 24-hour service line at 252-467-4800.⁸ To pay a bill by phone, the automated toll-free line is 1-866-288-7608. You will need your customer and account number, including leading zeroes. In-person payments are accepted at the Business Services Center, 224 South Franklin Street.⁹

Public Works, Streets, and Trash Collection

Public Works, which covers street maintenance and drainage, is at 252-972-1121.⁵ For garbage, recycling, or missed pickups, call Environmental Services at 252-467-4980 or 252-467-4981.¹⁰ Report potholes, flooding, or road problems to Streets and Drainage Maintenance at 252-467-4906.

Permits, Zoning, and Property Complaints

For building permits, zoning, or land use questions, call Development Services at 252-972-1172.¹¹ Property maintenance complaints, such as overgrown lots, junk vehicles, and structural violations, go through Community Code at 252-467-4952. You can also email devserv@rockymountnc.gov.¹²

Parks, Recreation, and Community Centers

Parks and Recreation handles athletic leagues, youth programs, and shelter reservations. The administrative line is 252-972-1151.¹³

Athletics: 252-972-1160
Recreation Services: 252-972-1170
Cemeteries: 252-972-1158
South Rocky Mount Community Center: 252-972-1169
Booker T. Washington Community Center: 252-467-4925

City Manager, City Clerk, and Employment

The City Manager’s office, which oversees daily operations, is at 252-972-1325. The City Clerk, who maintains council minutes and public records, is at 252-972-1319.⁵

Rocky Mount posts job openings through GovernmentJobs.com. For technical issues with the online application, applicant support is 855-524-5627.¹⁴ General employment questions go to the City Manager’s office at 252-972-1325.

Other Department Numbers

Finance: 252-972-1200
Housing and Community Development: 252-972-1100
Human Relations (fair housing, discrimination complaints, mediation): 252-972-1181
Downtown Development: 252-972-1101
Technology Services: 252-972-1282

All of these numbers appear in the staff directory at rockymountnc.gov.⁵

Court Matters

The Rocky Mount Judicial Center is a state court facility, not a city office. It sits at 305 Cokey Road, Rocky Mount, NC 27802, and its number is 252-212-3102. District and superior court matters for the area are handled there rather than by any city department.¹⁵

1
City of Rocky Mount. Contact
2
City of Rocky Mount. City Hall
3
City of Rocky Mount. Police
4
City of Rocky Mount. Animal Services
5
City of Rocky Mount. Staff Directory
6
City of Rocky Mount. Fire Department Services
7
City of Rocky Mount. Payment Options
8
City of Rocky Mount. How We Restore Power
9
City of Rocky Mount. Payment Options
10
City of Rocky Mount. Environmental Services
11
City of Rocky Mount. Development Services
12
City of Rocky Mount. Community Code
13
City of Rocky Mount. Parks and Recreation
14
GovernmentJobs.com. Job Opportunities – Rocky Mount
15
North Carolina Judicial Branch. Rocky Mount Judicial Center