The Comcast breach settlement is a $117.5 million class action deal covering roughly 35.9 million Xfinity customers whose personal information was stolen in the October 2023 cyberattack on Comcast’s systems. If you received a breach notice from Xfinity on or around December 18, 2023, you can file a claim by September 14, 2026 for reimbursement of up to $10,000 in documented losses, an estimated $50 flat cash payment, or three years of free identity monitoring. The case, Hasson v. Comcast Cable Communications LLC, is pending in the U.S. District Court for the Eastern District of Pennsylvania, and a final approval hearing is set for August 5, 2026.
Who Qualifies
You are a settlement class member if you are a U.S. resident who was sent an individual notification of the October 2023 data breach, on or around December 18, 2023, informing you that your personal information may have been compromised. If you received that notice by email or mail, you are likely in the class.
The compromised information included usernames and hashed passwords for all affected customers. For some customers, it also included names, contact information, the last four digits of Social Security numbers, dates of birth, and answers to secret security questions.
Several groups are excluded. Comcast itself and its officers, directors, and employees are out, along with the judge and judicial staff presiding over the case. Anyone who timely opts out is excluded. So is anyone who previously filed a written arbitration demand or retained counsel for an arbitration claim against Comcast related to the breach without signing a release. A parallel mass arbitration effort had been underway before the settlement was announced; individuals who filed arbitration demands but did not sign releases before preliminary approval are not part of this class.
What You Can Claim
Class members can choose one of two cash tracks, and everyone in the class is automatically eligible for identity monitoring on top of whichever cash option they pick.
Documented Losses and Lost Time
You can seek reimbursement of up to $10,000 for documented, unreimbursed expenses incurred on or after October 16, 2023 that are “fairly traceable” to the breach. Covered costs include expenses related to identity theft or fraud, credit freezes, credit monitoring subscriptions, and miscellaneous charges like postage or notary fees.
On top of documented expenses, you can claim up to five hours of lost time at $30 per hour for time spent dealing with breach-related problems, tracked in 15-minute increments. The $10,000 cap covers out-of-pocket losses and lost time combined. Claims on this track require supporting documentation such as bank statements, receipts, or invoices, plus an attestation under penalty of perjury.
Flat Cash Payment
If you don’t have documented losses, you can request an alternative cash payment estimated at roughly $50. No supporting documentation beyond a completed claim form is required. If you submit information for both tracks, you receive whichever produces the higher payout.
Identity Monitoring
Every class member is eligible for three years of CyEx Financial Shield Complete at no cost. The package includes one-bureau credit monitoring, dark web monitoring, real-time authentication alerts, high-risk transaction monitoring, lost wallet protection, monthly credit score tracking, and $1 million in identity theft insurance. No claim form is needed for this benefit. Once the settlement becomes final, CyEx will email eligible members an enrollment link.
One caveat on the cash amounts: they are subject to pro rata adjustment based on the total number of valid claims filed. If claims exceed the fund after fees and administrative costs, individual payments shrink proportionally. If fewer claims come in, payments could increase.
How to File a Claim
Claims go through Kroll Settlement Administration LLC, the court-appointed administrator. You can file online or by mail.
Online, visit comcastbreachsettlement.com and use the “Submit Claim” link. You’ll need the class member ID that was included in your breach notice. If you’ve lost it, the same site has an “ID Look Up” tool.
By mail, download the paper claim form from comcastbreachsettlement.com/documents, complete it, and send it to:
Hasson v. Comcast Cable Communications LLC
c/o Kroll Settlement Administration LLC
P.O. Box 5324
New York, NY 10150-5324
Claims must be submitted online or postmarked by September 14, 2026.
Key Deadlines
- Opt-out deadline: July 1, 2026. To preserve the right to sue Comcast separately over the breach, you must submit a written request for exclusion by this date.
- Objection deadline: July 1, 2026. Written objections to the settlement’s terms must be filed with or mailed to the court by this date.
- Claims deadline: September 14, 2026.
- Final approval hearing: August 5, 2026, at 12:30 p.m. ET, before U.S. District Judge John Milton Younge at the James A. Byrne U.S. Courthouse in Philadelphia. Some earlier sources referenced a July 7, 2026 hearing; the official settlement website and later filings confirm the August 5 date.
If you do nothing, you will not receive a cash payment and you give up the right to sue Comcast over the breach. You would still be eligible for the automatic identity monitoring benefit once the settlement is finalized.
When Payments Will Be Issued
No specific payout date has been announced. The settlement website says payments will be distributed “as soon as possible” after the court grants final approval and any appeals are resolved, noting that it is “always uncertain whether appeals will be filed and, if so, how long it will take to resolve them.” Given the August 2026 hearing and the possibility of post-approval appeals, payments are unlikely before late 2026 at the earliest.
Spotting Fake Settlement Notices
With close to 36 million people in the class, this settlement has drawn phishing scams that mimic official notices. A few markers help you tell real from fake.
Legitimate communications reference the case name “Hasson v. Comcast Cable Communications LLC” and identify Kroll Settlement Administration LLC as the administrator. The only authorized settlement website is comcastbreachsettlement.com. If you’re unsure whether an email or postcard is real, call the settlement administrator at (833) 319-2401 to confirm your eligibility.
Be suspicious of any message that asks for upfront fees, requests your full Social Security number, or uses high-pressure language urging immediate action. The settlement website also instructs class members not to contact the court or Comcast directly with questions.