The main phone number for the Connecticut Department of Labor is (860) 263-6000. For unemployment claims, call the Consumer Contact Center at (800) 956-3294 toll-free, (203) 941-6868 for southwestern Connecticut, or (860) 967-0493 for the Hartford area. Wage complaints, appeals, and workplace safety each go to different divisions with their own direct lines, so the right number depends on what you need.
Unemployment Claims
The Consumer Contact Center handles weekly benefit payments, eligibility questions, claim status, and ReEmployCT account problems.
- (800) 956-3294 — toll-free, statewide and out of state
- (203) 941-6868 — New Haven and southwestern Connecticut
- (860) 967-0493 — Hartford and central Connecticut
- 711 or (800) 842-9710 — TTY for deaf, hard of hearing, or speech-impaired callers
Hours are Monday through Friday, 7:30 a.m. to 4:30 p.m. The center is closed weekends and Connecticut state holidays.1Connecticut Department of Labor. Unemployment Benefits
Before you dial, have your Social Security number ready. If you already have a claim, pull up your claimant ID from ReEmployCT. Agents can’t discuss your file without verifying identity. If your question involves a specific job, gather the full legal name and address of each employer from the past 18 months along with your start and end dates.
Skipping the Hold Time
Call volume is heavy, and the department encourages using its online callback scheduler at portal.ct.gov/dol/unemployment-benefits instead of waiting on hold. You pick an available window rather than sitting on the line.1Connecticut Department of Labor. Unemployment Benefits When the callback comes, answer unfamiliar numbers; agents make limited attempts, and a missed call usually means rescheduling from scratch.2WFSB. Some Conn. Residents Struggle With New Unemployment System
For straightforward status or payment questions, the online case submission portal at ctcc.my.site.com/submit/s/ is often faster than any phone route.
Wage Complaints and Overtime Disputes
Unpaid wages, minimum wage questions, overtime disputes, and prevailing wage issues go to the Wage and Workplace Standards Division, not the unemployment center.
- (860) 263-6790 — minimum wage, overtime, wage payment complaints, prevailing wage compliance
- (860) 263-6791 — workplace standards and minor employment regulations
- (860) 263-6541 — fax
All of these lines reach the division’s office at 200 Folly Brook Boulevard in Wethersfield.3State of Connecticut. CTDOL Contact Information by Unit
Appeals
If your unemployment claim was denied or your benefits were reduced, the Employment Security Appeals Division handles the challenge. Regional offices:
- (860) 566-5262 — Hartford
- (203) 230-3700 — Hamden
- (860) 892-2253 — Norwich
- (860) 754-5100 — Adjudications (initial claim disputes), Wethersfield
Higher-level review sits with the Board of Review in Wethersfield.3State of Connecticut. CTDOL Contact Information by Unit Connecticut gives you a limited window to file after a denial, and missing that deadline generally forfeits the right to contest.
Workplace Safety
Connecticut runs its own state OSHA program. Report unsafe conditions or a workplace injury to CONN-OSHA at (860) 263-6900, fax (860) 263-6940. The office is at 38 Wolcott Hill Road in Wethersfield.3State of Connecticut. CTDOL Contact Information by Unit
1099-G Tax Forms
The CT DOL issues 1099-G forms each January to anyone who received unemployment benefits the prior year. For a corrected or reissued form, update your ReEmployCT mailing address first, then call the Consumer Contact Center numbers listed above.4Connecticut Department of Labor. 1099-G Tax Form Explained
If your 1099-G reflects Paid Family and Medical Leave income rather than unemployment, call (877) 499-8606 instead.4Connecticut Department of Labor. 1099-G Tax Form Explained
Fraud, Identity Theft, and Overpayments
The department does not publish a fraud hotline. Reports of stolen-identity claims or benefit fraud go through the Integrity Unit’s online Fraud Watch portal.5Connecticut Department of Labor. Integrity The Benefit Payment Control Unit likewise handles overpayment inquiries through an online form; its fax is (860) 263-6343.6Connecticut Department of Labor. Benefit Payment Control Unit
Other Divisions
- Rapid Response (mass layoffs and plant closings): (860) 263-6580
- Labor Relations: (860) 263-6860
- Mediation and Arbitration: (860) 263-6880
- Office of Apprenticeship Training: (860) 263-6085
- Jobs First Employment Services: (860) 263-6789
The full directory, with fax numbers and email addresses for every unit, is at portal.ct.gov/dol/directory.3State of Connecticut. CTDOL Contact Information by Unit
In-Person Help
Connecticut’s American Job Centers offer in-person assistance with claims, job searches, and career services, but you can’t walk in for unemployment help. Start with an online request at portal.ct.gov/ajc; staff will call to schedule an appointment.7American Job Center – Southwest Connecticut. Contact Us The department’s main office is at 200 Folly Brook Boulevard, Wethersfield, CT 06109.