The Duffy v. Mazda infotainment settlement resolved claims that the Mazda Connect touchscreen system in certain 2014–2023 vehicles was defective, and it gives eligible owners and lessees two things: a 24-month extension of warranty coverage on the system, and reimbursement of up to $1,750 for repairs they already paid for out of pocket. The court granted final approval on February 26, 2026, and payments to approved claimants began on April 29, 2026.
Which Vehicles Are Covered
The settlement class includes anyone in the United States or its territories who owns, leases, or previously owned or leased one of the following, provided it was originally purchased or leased in the continental U.S., Hawaii, Alaska, or a U.S. territory:
- Mazda2, model years 2016–2022
- Mazda3, model years 2014–2018
- Mazda6, model years 2016–2021
- CX-3, model years 2016–2021
- CX-5, model years 2016–2020
- CX-9, model years 2016–2020
- MX-5, model years 2016–2023
What You Get: The Warranty Extension
Every current owner or lessee of a covered vehicle receives a 24-month warranty extension with no mileage cap. It covers software updates for the Mazda Connect system and, when a dealer recommends it, repair or replacement of the Connectivity Master Unit.
Timing depends on where your original warranty stood on February 17, 2025. If your vehicle was still inside Mazda’s original three-year, 36,000-mile new-vehicle warranty on that date, the 24 months start running when that original warranty expires. If your vehicle was already out of warranty by February 17, 2025, the extension began running that day. No claim form was required, and the coverage transfers to a later owner during its 24-month term.
Reimbursement for Past Repairs
Class members who paid for qualifying Mazda Connect repairs before the settlement could file for reimbursement. Eligible work included software updates and the repair or replacement of the Connectivity Master Unit, the SD card, the infotainment display, and the rear-view camera.
Repairs done at an authorized Mazda dealership qualify for full reimbursement. Repairs done anywhere else are reimbursable up to $1,750 per vehicle, and only if the work used verified Mazda OEM parts and the labor cost stayed at or below Mazda’s national warranty labor rate. Every claim had to be backed by documentation such as invoices, receipts, or repair orders.
The Rear-View Camera Exclusion
Owners of 2014–2018 Mazda3 five-door hatchbacks and 2016–2021 CX-3 models cannot claim reimbursement under this settlement for rear-view camera repairs. Those vehicles are covered by a separate July 2023 Mazda voluntary safety recall (NHTSA Recall 23V-487), which addresses a wiring harness design flaw causing camera image distortion in roughly 236,100 vehicles at no cost to owners. Camera repairs on those specific models go through the recall, not this settlement.
The Deadlines Have Passed
If you didn’t act earlier, the claim window is closed. The deadline to submit a reimbursement claim was August 1, 2025, and the deadline to opt out or object was July 2, 2025. Class members who did not exclude themselves are bound by the settlement’s terms, which means the warranty extension still applies automatically, but new reimbursement claims are no longer being accepted.
Questions about a claim already filed can be directed to the administrator, JND Legal Administration, at 1-844-552-0064 or info@MazdaInfotainmentSettlement.com. Updated information is posted at MazdaInfotainmentSettlement.com.
What the Lawsuit Alleged
The case, Duffy, et al. v. Mazda Motor of America, Inc., Case No. 3:24-cv-00388-BJB, was filed on June 28, 2024, in the U.S. District Court for the Western District of Kentucky. Owners reported that the Mazda Connect touchscreen would freeze, reboot on its own, become unresponsive, or get stuck in a continuous restart loop. Other complaints included dropped Bluetooth calls, lost GPS signal, the screen jumping between radio stations without input, and navigation that gave nonsensical directions.
The plaintiffs blamed insufficient software and a faulty navigation SD card, and argued the failures were more than an inconvenience because a dead backup camera eliminates rear visibility while reversing. The complaint also alleged Mazda knew about the problem from internal testing, warranty and repair records, and consumer complaints going back to at least late 2016, and had issued technical service bulletins acknowledging navigation problems tied to the SD card, but never issued a recall covering the infotainment defect. Owners who paid for a full replacement of the Connectivity Master Unit and SD card at a dealer reported quotes of $1,300 to $1,600, largely because of the labor to remove dashboard components.
Mazda denied the allegations throughout the litigation and maintained that the Mazda Connect system was not defective. The settlement resolves the claims without any finding on the merits.