The Duval County Jail phone number is (904) 630-5760, listed by the Jacksonville Sheriff’s Office as its Jail / Inmate Information line.1Jacksonville Sheriff’s Office. Jacksonville Sheriff’s Office – Corrections Facility The facility, officially the John E. Goode Pre-Trial Detention Facility, sits at 500 E. Adams Street in downtown Jacksonville, FL 32202, and primarily holds people awaiting trial or serving short sentences under the Jacksonville Sheriff’s Office.
What the Jail Information Line Handles
Call (904) 630-5760 for questions about bond amounts, booking status, whether someone is still in custody, and general facility policies.1Jacksonville Sheriff’s Office. Jacksonville Sheriff’s Office – Corrections Facility Staff on this line can pull up a detainee’s booking file and answer procedural questions about mail, visitation, and deposits.
This is a public inquiry line. It is not a way to reach an inmate. Inmates cannot receive incoming personal calls at this or any other jail number.
Have This Ready Before You Dial
You’ll get through faster with the inmate’s full legal name and date of birth in front of you. Even better is the 10-digit booking number, sometimes called a JSO ID or Jail Number, because staff can pull the exact file without sorting through people with similar names. If you don’t have that number yet, look it up online before you call.
Get the Booking Number Online First
The Jacksonville Sheriff’s Office runs an inmate search portal at inmatesearch.jaxsheriff.org that covers both current and released inmates.2Jacksonville Sheriff’s Office. Jacksonville Sheriff’s Office – Inmate Information You can confirm someone is still in custody, view their charges, see their mugshot, and pick up the 10-digit booking number. That booking number is the same one you’ll need for mail, deposits, and any follow-up phone call, so it’s worth grabbing before you dial.
Why You Can’t Call an Inmate Directly
Calling (904) 630-5760 will not connect you to an inmate, and neither will any other number at the facility. Calls only go the other direction. The inmate places an outgoing call to your number during designated hours, and the call connects only if you have an active account with the facility’s contracted communications provider or accept collect charges. To make sure a call from inside gets through, set up an account with the provider ahead of time, put funds on it, and confirm your phone number is linked to the Duval County facility.
Calling About a Bond
Bond questions are one of the most common reasons people call the jail line. Staff can tell you the bond amount set for a specific inmate, and you can also see it on the online inmate search portal.1Jacksonville Sheriff’s Office. Jacksonville Sheriff’s Office – Corrections Facility
To post a cash bond, bring the full amount to the public reception area at 500 E. Adams Street. Accepted forms of payment are cash, a certified or cashier’s check drawn on a local bank, or a United States Postal Money Order made payable to the Office of the Sheriff. Personal checks and credit cards are not accepted for cash bonds. If you’d rather use a bonding agency, contact a bail bond company directly; the agency posts a surety bond on your behalf for a percentage of the total. Jail staff are not allowed to recommend specific bonding agencies.
Other Things You May Be Calling to Ask About
Visitation
The Duval County Jail does not offer in-person visitation. All visits are by video, either remotely or at the free on-site Video Visitation Center at 500 E. Adams Street.1Jacksonville Sheriff’s Office. Jacksonville Sheriff’s Office – Corrections Facility Visits must be scheduled at least 24 hours ahead through gettingout.com, where you’ll upload a photo ID to create an account. On-site visits are free and run Friday through Sunday, 9 a.m. to 7 p.m., including holidays, up to two hours, with one visitor per inmate per week. Remote visits from home cost $0.25 per minute.
Since October 2024, personal mail no longer goes to the jail. It goes to an off-site processing center in Phoenix, Maryland, where it is scanned and uploaded to the inmate’s tablet.1Jacksonville Sheriff’s Office. Jacksonville Sheriff’s Office – Corrections Facility Every envelope needs the inmate’s name, 10-digit booking number, and your return address. Legal mail from attorneys is the exception and still goes directly to the facility where the inmate is housed.
Electronic Messaging
The gettingout.com account you set up for video visitation also opens tablet messaging through Securus eMessaging, which lets you send text, photos, and eCards using a stamp system.3Securus Technologies. Securus eMessaging Facility staff review messages before delivery, and stamps aren’t refunded on rejected messages.
Money on the Books
Inmates use a trust account for commissary purchases. Deposits go through ConnectNetwork on the web, mobile app, automated phone system, or facility kiosks. You’ll need to create a ConnectNetwork account and pick the right facility and inmate before you can deposit. Funds usually post within one business day, deposit fees show during the transaction, and all deposits are final.