The EnFin Solar lawsuit picture has three distinct pieces: a Connecticut regulatory action that ended in a consent order and a $10,000 penalty against EnFin in April 2025, a federal fraud case EnFin itself filed against two Texas individuals in early 2024 that was terminated within months, and a growing body of consumer complaints alleging billing errors, misleading sales pitches, and unresolved problems when solar installers go out of business. EnFin Corp, doing business as EnFin Solar Corp, is the residential solar financing arm of Hanwha Qcells, headquartered in Irvine, California.
Connecticut Consent Order for Unlicensed Lending
On April 23, 2025, the Connecticut Department of Banking entered into a consent order with EnFin resolving allegations that the company had been operating in the state without the required sales finance company license. According to the Banking Commissioner, EnFin had been acquiring retail installment contracts and collecting principal and interest payments from Connecticut consumers from September 2023 onward, in violation of Section 36a-536 of the Connecticut General Statutes.1Connecticut Department of Banking. EnFin Corp d/b/a EnFin Solar Corp – Consent Order
EnFin agreed to pay a $10,000 civil penalty plus $400 in back licensing fees, to stop operating as an unlicensed sales finance company in the state, and to disclose the consent order on the Nationwide Multistate Licensing System. The order also prohibits the company from publicly denying the allegations or suggesting the order lacks a factual basis. EnFin neither admitted nor denied the commissioner’s findings. Applications for both a small loan company license and a sales finance company license, submitted in 2024, were pending when the order was signed.1Connecticut Department of Banking. EnFin Corp d/b/a EnFin Solar Corp – Consent Order
The Texas Fraud Case EnFin Filed
Searchers looking for lawsuits involving EnFin will also find EnFin Corp v. Wells et al., filed in February 2024 in the U.S. District Court for the Southern District of Texas. In that matter EnFin was the plaintiff, not the defendant. The company sued Carl Wells and Ferrin DeLoach under diversity jurisdiction, alleging fraud in a tort action involving personal property.2Justia Dockets. EnFin Corp v. Wells et al., 4:2024cv00494
The case was terminated on May 14, 2024, about three months after filing. Court records do not disclose whether the outcome was a settlement, dismissal, or something else.3PACER Monitor. EnFin Corp v. Wells et al.
What Homeowners Are Complaining About
The Better Business Bureau lists 150 complaints against EnFin over a three-year period. Order issues account for 62 and service or repair issues for 51, with billing disputes, customer service failures, and sales and advertising complaints filling out the rest.4Better Business Bureau. EnFin Complaints
Recurring themes in those complaints include:
- Slow processing of transfer assumption agreements when homeowners try to sell, which can jeopardize closings.
- Extra payments applied to interest rather than principal, unexpected increases from annual escalator clauses, and bills arriving before the system is operational.
- Difficulty reaching customer service, with homeowners describing being transferred between departments, accounts that support staff cannot locate, and vague or absent replies to maintenance requests.
- Sales pitches that overstated the benefits of going solar, including claims that solar payments would fully replace utility bills or that federal tax credits would arrive as cash refunds rather than as non-refundable credits. Some complainants say key contract terms, like annual payment escalators, were never clearly explained.4Better Business Bureau. EnFin Complaints
When the Installer Goes Bankrupt
The sharpest complaints involve homeowners left paying EnFin for systems that were never finished. In one documented case, a homeowner began paying EnFin in December 2023 for an installation performed by Encor Solar. Encor filed for bankruptcy in January 2024, leaving the system incomplete and never connected. EnFin continued demanding payment and reported the debt to credit bureaus, producing derogatory marks on the homeowner’s credit. The homeowner described being obligated for roughly $70,000 on a system that never operated.5Avvo. Encor Solar Company Bankrupt Left With $70K Bill
Because EnFin’s contracts are structured as loans for equipment rather than payments for a service, homeowners can remain obligated even after the installer ceases operations and the system cannot be maintained. Some attorneys have pointed to the FTC Holder Rule as a potential legal theory, arguing it may allow borrowers to raise claims against a lender based on misconduct by the seller or installer who originated the transaction.
Liens, Transfers, and Refinancing Friction
EnFin states that it does not place a lien on the home itself. It files a UCC-1 financing statement and a county fixture filing, which create a security interest in the financed solar equipment. Those filings do appear on the property’s title and can complicate home sales and mortgage refinances.6EnFin. EnFin Homeowners
For refinancing, EnFin offers a subordination process that makes its security interest secondary to the new mortgage lender’s lien. The company advises starting at least 30 days before the refinance closing.6EnFin. EnFin Homeowners Contract provisions restricting the transfer of solar obligations during a home sale, combined with the UCC-1 filing on title, appear in complaints from sellers who say they did not understand these implications when they signed.4Better Business Bureau. EnFin Complaints
How To File a Complaint With EnFin
EnFin publishes a formal complaint procedure. Homeowners submit complaints by email. The company commits to acknowledging receipt within five business days and providing a written response within 15 business days. Dissatisfied homeowners can escalate through the same channel for a final review, promised within 15 to 30 business days.6EnFin. EnFin Homeowners
Homeowners who do not get a satisfactory response can file with the Better Business Bureau, with the state banking or consumer protection regulator where they live, and, for credit reporting problems, with the credit bureaus directly. If the installer that originated the loan has closed or gone bankrupt, a consumer attorney familiar with the FTC Holder Rule may be worth consulting before continuing to pay on a system that was never completed.