Forever Flawless Lawsuit: Fraud Case, Complaints, and Refunds

The Forever Flawless lawsuit history centers on consumer fraud claims: shoppers, many of them elderly, say they were pressured inside mall storefronts into paying thousands, sometimes tens of thousands, of dollars for skincare creams and LED light devices marketed with inflated claims and near-fictional retail values. Court filings, police reports, and regulator complaints describe the same pattern across Massachusetts, Colorado, and other states, tied to a shifting group of legal entities that operate under the Forever Flawless and “Beauty & Science” names.¹

The Massachusetts Fraud Case

The most detailed suit was filed in Essex Superior Court in the winter of 2024 against BNM Corp. LLC, which operates as “Beauty & Science” and “Forever Flawless,” along with two employees identified in the complaint only as “Alex” and “Rome.”¹

According to the complaint, staff at the Northshore Mall location in Peabody, Massachusetts targeted a 71-year-old woman in July 2023 and sold her a skincare package for $44,943.47. The suit valued the merchandise at less than $1,000. The centerpiece was a “Multi-wave X-Max” LED light therapy device that employees allegedly described as using “NASA developed technology” with a retail value of $159,000. Comparable LED therapy devices typically sell for $200 to $500.²

The buyer paid $20,000 by credit card and the remaining $24,943.47 by check, with an additional $2,643.75 in sales tax for shipping to New Hampshire. The lawsuit alleged the defendants split the payment across methods deliberately to make it harder to dispute the charges. As of May 2024, the defendants had denied every refund request.²

A related Essex County case, Lepere v. BNM Corp. LLC, added Ben Malool and Sabrina Malool as defendants and included a February 2024 notice of a Chapter 93A complaint sent to the Massachusetts Attorney General.³

The Sales Pattern Customers Describe

Consumer accounts collected by FOX31 Denver describe a consistent approach at the Park Meadows Mall store in Lone Tree, Colorado: shoppers were pulled in with free samples or a “free facial,” then pressed with escalating pitches for high-priced creams and LED devices. Staff reportedly claimed products contained “diamond dust” to help penetrate the skin, showed dramatic before-and-after photos, and in some cases told customers their credit cards would only have a “hold” placed on them rather than being charged outright.⁴

Two Colorado customers reported large losses. Constance Steen said she paid $15,181 for what was supposed to be three years of product but received only one year’s worth. Leslie Ziegenbein sought a refund for more than $17,000 in LED products after the store refused to honor what she said was a signed receipt promising a three-month return window.⁴

The Boston Globe reported a similar experience in March 2021. Patricia DeGeorge, an 80-year-old Everett resident, was approached while window shopping at the Northshore Mall store shortly after her birthday in March 2020, brought inside for a demonstration, and ultimately spent $9,000 on an anti-wrinkle device and creams. The products stayed unopened at home, and the store denied her refund request.⁵

BBB complaints echo the same themes: customers feeling unable to leave until they agreed to buy, devices sold as “near infrared” that manufacturers later identified as standard red-light products, and no-refund policies customers say were never disclosed before purchase.⁶

Regulator and BBB Complaint History

The Massachusetts Attorney General’s Office confirmed receiving 33 complaints about the business since 2017 and acknowledged “limited success in mediating resolutions.”² An earlier Salem News report put the count at 55 complaints since 2016.¹

In Colorado, the Lone Tree Police Department logged 13 complaints against the Park Meadows Mall store between 2017 and September 2021, most from customers seeking refunds after feeling misled.⁴ The Denver Metro Better Business Bureau issued a consumer alert on the same location in June 2020, citing “high pressure sales tactics” and refused refunds. The BBB’s Colorado profile carries an F rating and cites a failure to respond to complaints and to address the underlying pattern.⁷ The Braintree, Massachusetts BBB profile lists three complaints in the last three years, all marked “Answered,” meaning the business responded but the customer did not report the outcome as resolved. The company is not BBB accredited at any location.⁶

Why the Refund Fights Are So Hard: A Web of Entities

Court records name several different legal entities tied to the brand, including Forever Flawless Enterprises LLC (Nevada), Forever Flawless LLC, BNM Corp. LLC, B & M Forever Flawless LLC, and Bella Terra Cosmetics Inc.⁸³ Storefront signage also shifts between “Forever Flawless” and “Beauty & Science.” BBB complaint responses show the corporate side routinely disclaiming responsibility for individual store conduct, which has made it hard for customers and regulators to fix accountability on a single party.⁶

The Refund Policy and How the Company Responds

Forever Flawless’s website says products bought directly from foreverflawless.com or the corporate office may be returned within 14 days in original sealed packaging, with refunds issued minus a 25 percent handling and restocking fee. Opened items can be exchanged once for equal or lesser value, or refunded after inspection, again minus the 25 percent fee. The policy states that Forever Flawless Corporate cannot process returns for products bought from “independent or third-party retailers,” and directs those buyers back to the point of sale.⁹

That corporate-versus-store split runs through the company’s defenses. In BBB filings, the business has argued that customers bought of their “own free will,” that no-refund policies were posted and signed, and that corporate has no access to merchant services at independently operated locations. In at least one case the company offered a free device upgrade in place of a refund.⁶ An office manager at the Park Meadows Mall store, Hila Zamir, told FOX31 Denver that the store honored a 7-day full-refund window and a 14-day exchange window, said it had “many happy clients,” and offered to look into specific reported issues.⁴

Other Lawsuits Involving the Brand

Not every case against a Forever Flawless entity involves consumer fraud. Forever Flawless Enterprises LLC has been sued at least twice in Los Angeles County Superior Court over allegations that foreverflawless.com is not sufficiently accessible under disability law: Jose Casillas v. Forever Flawless Enterprises, LLC, filed June 1, 2020,¹⁰¹¹¹² Landlords have also taken the company to court: TB Mall at UTC LLC won a judgment of possession in a September 2018 Sarasota County eviction case, later resolved by stipulated settlement,⁸ and Mall of Louisiana LLC domesticated a foreign judgment in Harris County, Texas against Bella Terra Cosmetics Inc. d/b/a Forever Flawless in early 2020.¹³ Those cases don’t address the sales-conduct complaints that dominate the consumer record.

If You Bought Something You Want to Return

Save the receipt, packaging, and any signed paperwork. Note the exact business name printed on the receipt, since it may read “Beauty & Science,” “BNM Corp.,” “Bella Terra Cosmetics,” or another entity rather than “Forever Flawless.” If the purchase was on a credit card, contact the issuer about a chargeback while the disputed transaction is still within the card network’s dispute window. In Massachusetts, the Attorney General’s Office has accepted complaints under Chapter 93A,³ and consumers elsewhere have filed reports with local police and the Better Business Bureau in their state.⁴

1
Salem News. Lawsuit Claims Mall Skincare Store Scammed Elderly Woman
2
Salem News. Lawsuit Claims Mall Skincare Store Scammed Elderly Woman
3
Trellis Law. Lepere, Gail vs. BNM Corp. LLC d/b/a Beauty & Science North and/or Forever Flawless et al.
4
KDVR. Problem Solvers Investigate Beauty Store in Park Meadows Mall After Consumers Warn of Scam
5
Boston Globe. Skin Treatment Rubs Some the Wrong Way
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BBB. Forever Flawless Complaints – Braintree, MA
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BBB. Forever Flawless BBB Profile – Lone Tree, CO
8
UniCourt. TB Mall at UTC LLC vs. Forever Flawless Enterprises LLC et al.
9
Forever Flawless. Shipping and Returns
10
UniCourt. Jose Casillas vs. Forever Flawless Enterprises, LLC
11
Accessibility.com. Rebecca Castillo vs. Forever Flawless Enterprises LLC
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UniCourt. Rebecca Castillo vs. Forever Flawless Enterprises LLC
13
UniCourt. Mall of Louisiana LLC vs. Bella Terra Cosmetics Inc. d/b/a Forever Flawless