The Grace Rose Farm lawsuit most often referenced online is a 2024 federal copyright infringement case brought by photographer Linda Milom, which was dismissed in March 2025. The California rose company was also involved in an earlier dispute with a former growing partner that ended in a settlement, and it has separately drawn a substantial number of consumer complaints through the Better Business Bureau.
The Milom Copyright Case
Linda Milom filed suit against Grace Rose Farm, LLC on January 22, 2024 in the United States District Court for the Central District of California, case number 2:24-cv-00550. She alleged the company used one of her photographs without authorization, and attached both the original image and the allegedly infringing use as exhibits to the complaint.1CourtListener. Linda Milom v. Grace Rose Farm, LLC
Milom was represented by Jacqueline Mandel of the Sanders Law Group. A motion to dismiss was filed on February 26, 2025, and the court entered an order terminating the case on March 19, 2025, accompanied by a Report of Determination of Copyright Action closing the matter. The docket does not disclose whether the parties reached a financial settlement before the dismissal.1CourtListener. Linda Milom v. Grace Rose Farm, LLC
Dispute With a Former Growing Partner
An earlier legal dispute involved a former growing partner identified as Michael Francis. According to discussion on the Houzz gardening forum, Grace Rose Farm alleged that Francis attempted to take over the business and misappropriate what the company described as “millions of dollars in intellectual property.” The company also claimed Francis sabotaged rose plants by cutting them down to two inches and leaving them exposed to winter weather after the professional relationship ended, and that he intended to use stolen customer lists to launch a competing direct-to-consumer rose business.2Houzz. Grace Rose Farm vs Michael Frances Roses
Forum participants reported that the case was dismissed with prejudice following a settlement between the parties. No court, case number, or settlement terms appear in the available records.2Houzz. Grace Rose Farm vs Michael Frances Roses
Consumer Complaints Filed With the BBB
Separate from the courtroom matters, Grace Rose Farm has accumulated a significant record of consumer complaints. As of mid-2026, the Better Business Bureau lists 59 complaints against the company over the previous three years, 11 of them filed in the most recent 12 months. The company is BBB-accredited but carries a “B” rating, with the BBB citing complaint volume and response times.3Better Business Bureau. Grace Rose Farm BBB Business Profile
The complaints cluster around three patterns:
- Delivery failures and delays account for 34 complaints. Customers report waiting months, and in some cases over a year, for orders that never shipped or arrived far later than promised. Many said the company did not communicate about delays until the customer reached out.
- Product quality issues appear in 23 complaints. Buyers describe plants that arrived dead, had no established root system, or looked like twigs rather than the roses shown on the site. Some allege they received own-root plants after ordering grafted bareroot roses.
- Refund difficulties surface across multiple complaints. Customers say they had to file with the BBB or initiate a credit card chargeback to get refunded, and that the company sometimes offered store credit instead of cash.
Of the 59 complaints, 23 were marked “Resolved,” meaning the customer confirmed satisfaction, and 36 were marked “Answered,” meaning the company responded but the customer either did not accept the response or did not follow up.4Better Business Bureau. Grace Rose Farm BBB Complaints No state attorney general or Federal Trade Commission enforcement actions against Grace Rose Farm appear in the available records.
Where the Flowers Actually Come From
A recurring point of dispute involves the origin of the products. At least one BBB complaint alleged that flowers marketed as coming from a California farm were instead shipped from Colombia. The company’s FAQ page confirms a mixed sourcing model: luxury cut garden roses are grown in Bogotá, Colombia by Alexandra Farms, California-grown roses come from Green Valley Floral in Salinas, and all bare root roses ship from California.5Grace Rose Farm. FAQs Customers who expected a single California farm-to-door operation have called this misleading.
How the Company Has Responded
In BBB responses, Grace Rose Farm has attributed shipping delays to weather, seasonal demand surges, and limited customer service capacity. The company said it expanded its customer service department, added a live call center, and increased staff training. In individual resolutions, its Director of Customer Relations has processed full refunds and acknowledged lapses in communication.6Better Business Bureau. Grace Rose Farm BBB Complaints