Holiday Builders Lawsuit: Defect, TCPA, and BBB Complaints

A Holiday Builders lawsuit has come up a handful of times over the years, mostly involving construction defect claims against the Melbourne, Florida homebuilder and, more recently, a federal robocall case. None of the identified suits reached a trial verdict against the company; they ended in settlements or dismissals. Homeowners have separately filed complaints with the Better Business Bureau over septic failures, HVAC noise, garage problems, and warranty disputes.

The Drusbosky Construction Defect Case

The most detailed defect suit in the public record is Drusbosky v. Holiday Builder, filed October 18, 2019 in Florida’s Eighteenth Judicial Circuit Court. Six plaintiffs — Amir and Victoria Drusbosky, Christopher and Kimberly McBride, and Joseph and Kathleen Pavone — sued Holiday Builders Inc. along with two subcontractors, Jim Hoyle Stucco LLC and Customers First Choice Paint Inc.¹ The presence of a stucco contractor and a paint contractor points to a dispute over exterior finishing work, though the court record does not spell out the specific defects alleged.

A notice of settlement was filed on June 11, 2021, and the case closed on October 20, 2021 with a disposition of “Dismiss Before Hearing — Settlement.”¹ The settlement terms are not public.

The Brooks Case

A second defect case, J. Brooks v. Holiday Builders, was filed in Florida circuit court on April 29, 2024. It also names Jim Hoyle Stucco LLC, the same subcontractor from the Drusbosky litigation.¹ The available record does not describe the specific allegations or the current status of the case.

The Renazile TCPA Case

In December 2025, Kristy Renazile sued Holiday Builders in the U.S. District Court for the Southern District of Florida, alleging the company violated the Telephone Consumer Protection Act through improper phone calls.² The court ordered both sides to exchange specific disclosures, including the phone numbers at issue, dates and times of the calls, the equipment used to place them, and any documentation of consent.

The case never reached the merits. Holiday Builders moved to dismiss for failure to state a claim, and the court issued multiple orders to show cause after Renazile did not comply with the required TCPA disclosures. On March 26, 2026, Holiday Builders filed a second notice of the plaintiff’s non-compliance and asked the court to dismiss. Judge Melissa Damian granted that request on April 6, 2026, dismissing the case without prejudice and terminating all pending motions.² A dismissal without prejudice leaves the door open to refiling, but the procedural history shows the claim stalled on the plaintiff’s inaction rather than any ruling on the substance.

A Recent Debt Collection Case

Court records also show A. Masone v. Holiday Builders, filed February 20, 2026 in Florida circuit court. Unlike the defect matters, it is categorized as a commercial debt collection dispute, not a homeowner claim.¹ No further details about the claims or status appear in the available record.

Homeowner Complaints Filed With the BBB

Holiday Builders Construction Inc. is not accredited by the Better Business Bureau and has six complaints on file over the past three years, two of them closed in the most recent twelve months.³ Three concern service or repair issues, two involve sales and advertising, and one involves customer service. The company answered five of the six and resolved one.

Septic System Failures

The costliest homeowner disputes involve septic drain fields that failed years after closing. One homeowner, whose home closed in June 2021, reported a saturated drain field less than five years later and faced a $16,800 replacement bill. A second homeowner, who closed in March 2018, reported a septic backup roughly six years after move-in. A septic contractor who inspected that system determined the leaching lines were full of sand and attributed the damage to heavy construction equipment used during installation or site leveling. Repair estimates for that property ranged from $7,000 to $20,000.³

Holiday Builders denied reimbursement in both cases. The company cited the expiration of its two-year warranty period, classified septic systems as “homeowner-maintained,” and noted that neither homeowner had filed a service request about the septic system while the warranty was still active.³

Other Defects and Warranty Conduct

Homeowners have also reported:

Persistent whistling or air noise from HVAC units, which the company characterized as “typical of mechanical equipment.”
Unlevel garage concrete floors, walls with gaps large enough for pests to enter, and garage doors broken during warranty service visits.
Roofing boards pushing up against the roof and creating visible seams.
Flickering lights, improperly secured breaker panel wires, leaking shower heads, and inconsistent drain installations.

Some complainants further alleged that the warranty department used the “cheapest possible” contractors for repairs and that warranty personnel threatened to void coverage if homeowners brought in independent inspectors.³

Permitting Delays

At least one complaint involved significant permitting delays. The homeowner said the company’s permit office failed to respond to county requirements, which led to the building permit expiring and the project being cancelled. In its response, Holiday Builders acknowledged the issue and conceded it could not offer an acceptable explanation for the permitting failures. A separate customer who sought a deposit refund due to purchase delays did receive a refund from the company.³

1
UniCourt. A Drusbosky vs Holiday Builder
2
PACER Monitor. Renazile v Holiday Builders, Inc
3
BBB. Holiday Builders Construction Inc Complaints