The Honda infotainment class action lawsuit, Conti v. American Honda Motor Co., settled in January 2022 for more than $33 million and covered roughly 450,000 vehicles: the 2018–2019 Odyssey, 2019 Pilot, and 2019 Passport. The claims deadline has passed, but a related 2023 federal recall is still open, and separate lawsuits are moving through the courts for later model years that the original settlement left out.
Vehicles Covered by the Original Settlement
The Conti settlement class was limited to current and former U.S. owners and lessees of three model groups:
- 2018–2019 Honda Odyssey (Elite, EX, EX-L, EX-L/NR, and Touring trims)
- 2019 Honda Pilot (2EX-L/NR, 2TRG, 2TRG 7P, 4Elite, 4EX, 4EX-L, 4EX-L/NR, 4TRG, and 4TRG 7P trims)
- 2019 Honda Passport (2EX-L, 2TRG, 4Elite, 4EX-L, and 4TRG trims)
Military personnel who bought a covered vehicle during active duty were also included.1ClassAction.org. Conti et al. v. American Honda Motor Co., Final Approval Order
Owners complained that the infotainment screens froze, refused to boot, locked onto the backup camera view and would not switch away, and lost audio and navigation. Honda had begun sending Technical Service Bulletins to dealers on the problem as early as November 2017, but the plaintiffs said no lasting fix followed.2Hagens Berman. Honda Infotainment Issue Class Action Lawsuit
What the Settlement Gave Owners
Instead of a cash payment to every class member, the deal delivered a bundle of repair-focused benefits. The extended warranty piece alone was valued at about $33.7 million.2Hagens Berman. Honda Infotainment Issue Class Action Lawsuit
- An added two years and 24,000 miles of warranty coverage on top of the standard three-year/36,000-mile term for infotainment problems, bringing total coverage to five years or 60,000 miles. Covered symptoms included popping or crackling speakers, loss of audio, and network or display failures.3Truth in Advertising. Conti v. Honda Settlement Agreement
- Software updates released by Honda through the extended warranty window.
- A Dealership Assistance and Assessment Program requiring dealers to address complaints even when the malfunction did not reproduce during the service visit.4Goldenberg Schneider. Honda Odyssey, Pilot and Passport Defective Infotainment System
- Reimbursement for out-of-pocket costs from battery recharging (when the infotainment system failed to shut down) and transportation costs from multiple dealer visits.5Top Class Actions. Honda Infotainment Issues Class Action Settlement
- Free service subscriptions: two years of HondaLink Security Service (a $178 value) for Elite and Touring trims, or one year of SiriusXM Select (a $204 value) for EX and EX-L trims.1ClassAction.org. Conti et al. v. American Honda Motor Co., Final Approval Order
Owners who did nothing still received the extended warranty automatically but gave up the reimbursement and free-subscription benefits.6Settlement-Claims.com. Conti v. American Honda Motor Co. – Honda Settlement The claim filing deadline was March 5, 2022, and payments began going out in May 2022.5Top Class Actions. Honda Infotainment Issues Class Action Settlement Owners who missed that deadline cannot file a claim under the Conti settlement.
The 2023 Recall Covers a Much Larger Group
In June 2023, Honda issued NHTSA recall 23V431 for 1,198,280 vehicles: the 2018–2023 Odyssey, 2019–2022 Pilot, and 2019–2023 Passport. That population is more than twice the size of the settlement class and, importantly, extends into model years the lawsuit never covered.7Honda Newsroom. Media Oriented System Transport (MOST) Communication Failure Recall
Honda traced the fault to a specific piece of hardware. The Media Oriented Systems Transport (MOST) coaxial cable, which connects the audio display unit to the wiring harness, was “improperly designed and manufactured,” with deformed terminals that caused connections to drop.8NHTSA. Recall Report 23V431 Symptoms ranged from popping speakers and flickering screens to a rearview camera that shut off when the connection dropped for more than 20 seconds, which violates federal safety standards.
Honda estimated that about half of the recalled vehicles actually have the defect, and it had received 273,870 warranty claims tied to the issue by the time the recall was filed. No crashes or injuries were reported.8NHTSA. Recall Report 23V431 The remedy is a redesigned cable harness and a protective straightening cover, installed by dealers at no cost. Owners who already paid out of pocket for the repair can seek reimbursement from Honda.9Consumer Reports. Honda Recalls Minivans, SUVs to Fix Broken Backup Camera Owners can check whether their VIN is affected through Honda’s recall lookup.
Lawsuits for 2020 and Later Model Years
Because Conti stopped at the 2019 Pilot and Passport and the 2018–2019 Odyssey, owners of newer vehicles have filed their own class actions. None has settled.
Plotts v. American Honda Motor Co. was filed on July 1, 2022, in the Central District of California for owners of the 2020–2021 Pilot, 2020–2021 Passport, and 2020 Odyssey. The complaint alleges the same popping and crackling speaker problems and says Honda’s replacement parts were “equally defective.”10ClassAction.org. Plotts v. American Honda Motor Co., Class Action Complaint The plaintiffs moved to certify classes in Illinois, Minnesota, and New York, with a hearing set for November 25, 2024.11Bankrupt.com. Class Action Reporter
Gonzalez v. American Honda Motor Co., filed in July 2023, targets the 2020–2022 Pilot, Passport, and Odyssey. It goes further than earlier suits by pairing the infotainment claims with allegations of a “phantom braking” defect, arguing the combined problems raise the risk of rear-end collisions.12Top Class Actions. Honda Class Action Alleges Infotainment, Braking Defects in Pilot, Passport, Odyssey Vehicles
Fausto v. American Honda Motor Co. was filed in August 2024 in California, again covering the 2020–2022 Pilot, Passport, and Odyssey and alleging the same electrical defect behind the speaker crackling. In January 2025 the case was transferred to the Southern District of Ohio and re-docketed as 1:25-cv-00142.13UniCourt. Jennifer Fausto et al v. American Honda Motor Co.
Owners of these newer models cannot file under Conti, but they may be able to join or benefit from these pending cases depending on how the courts rule on certification. The recall remedy is available now regardless of the litigation.
Acura RDX Owners Had a Separate Settlement
If you drive an Acura, the Honda settlement does not apply to you. A parallel case, Banh v. American Honda Motor Co., settled for $10.5 million on behalf of 2019–2020 Acura RDX owners over the same freezing infotainment and backup camera problems, with final approval on January 20, 2022. The RDX settlement offered a similar package: extended warranty, dealer training improvements, out-of-pocket reimbursement, and free AcuraLink Security Service for qualifying owners.14Hagens Berman. Acura RDX Infotainment System Defect15Settlement-Claims.com. Banh v. American Honda Motor Co. – Acura Settlement Its claim deadline has also closed.
What to Do Now
If you own a 2018–2019 Odyssey, 2019 Pilot, or 2019 Passport, the Conti extended warranty still applies for up to five years or 60,000 miles from the original in-service date, so a dealer visit for a covered symptom may be free even without filing a claim. If you own any 2018–2023 Odyssey, 2019–2022 Pilot, or 2019–2023 Passport, check your VIN against recall 23V431 and schedule the free cable harness replacement if your vehicle is listed. Keep receipts for any infotainment-related repairs you have already paid for; both the recall and the pending lawsuits contemplate reimbursement for owners who fixed the problem on their own dime.