To cancel a SendGrid account, export your contacts, templates, and activity logs first, then log in as an administrator and go to Settings > Account Details > Your Products, where a Cancel Subscription button sits at the bottom of the page. That ends the paid subscription. If you also want the account itself removed from Twilio’s servers, you have to submit a separate support request after the cancellation takes effect. Knowing how to cancel your SendGrid account cleanly comes down to doing those two steps in the right order and backing up anything you’ll need later, because once your subscription lapses, most of the dashboard locks you out.
Back Up Your Data First
After cancellation, SendGrid drops the account to an “End of Trial” status at the start of the next calendar month, which blocks sending and restricts access to several features.1SendGrid. Twilio SendGrid – Trial Account Plan Pull everything you might want while you still have full access.
Contacts and Marketing Lists
If you use Marketing Campaigns, export your contact lists before you cancel. The API accepts a POST to the contacts export endpoint with CSV as the file type, and the system returns download URLs; you can also have it email you a download link.2Twilio. Export Contacts This matters because the entire Marketing tab and the data behind it become inaccessible once a Marketing Campaigns plan ends.
Email Templates
Templates don’t export in bulk. In the Email API menu, open Dynamic Templates and download each template’s HTML or JSON file manually. Grab any templates built directly inside Marketing Campaigns for single sends or automations separately.
Email Activity and Delivery Logs
Your delivery, open, bounce, and click data lives in the Email Activity Feed. In the console, open Activity and click Export CSV; SendGrid emails a download link. Exports cap at one million events, and the Activity Feed only retains data for up to 30 days with the Email Activity history add-on enabled.3Twilio SendGrid Docs. Email Activity Feed Older records had to be pulled through the Email Activity API as you went.
Invoices and Billing History
Download past invoices from Billing Details. Clicking any month listed downloads that invoice, which includes a transaction summary and payment summary showing the card charged.4SendGrid. How to View Twilio SendGrid Invoice Receipts SendGrid also emails invoices to your billing address each month, but don’t count on reaching those messages indefinitely.
How to Cancel the Subscription
Only a user with Administrator privileges can cancel. Teammates without admin access won’t see the option.5SendGrid. Multiple Users on a Single Account as Teammates
- Log in to the SendGrid Console. Open Settings, then Account Details, then click Your Products.6Twilio. Billing – SendGrid Docs
- Scroll to the bottom of Your Products and click Cancel Subscription.
- Read the modal that lists what you’ll lose, check the acknowledgment box, and click Continue Cancellation.
- Fill out the exit survey. The system won’t let you proceed without it.
- Click Confirm Cancellation to finalize.
If you change your mind along the way, the confirmation modal has a Keep my Account button.
What Happens After You Cancel
The account doesn’t shut off right away. You keep access to your current plan’s features for the rest of the billing month. On the first day of the next calendar month, the account drops to End of Trial status, which blocks sending and restricts features. For a canceled Marketing Campaigns plan, the Marketing section of the dashboard, its API endpoints, and all stored data become inaccessible.1SendGrid. Twilio SendGrid – Trial Account Plan
Canceling the subscription does not delete the account. The login still exists and the data still sits on SendGrid’s servers; you just can’t do much with any of it.
Deleting the Account Permanently
If you want the account and its data fully removed, submit a support request through SendGrid’s help center after the cancellation takes effect and ask them to delete the account or its data. Twilio’s support team handles this manually.7SendGrid. Cancel/Downgrade Your Twilio SendGrid Paid Subscription
Once deletion goes through, access is gone for good. Under Twilio’s data retention policies, customer content such as email bodies and recipient data is deleted within about 30 days after termination, and broader account data is typically removed within 60 days.8Twilio. Requesting Account Data Deletion
Can You Get a Refund
SendGrid runs on a monthly subscription, and refunds are not pro-rated. There’s no partial refund for unused days in a cycle. To qualify at all, the account has to meet every one of these conditions:9SendGrid. Requesting a Twilio SendGrid Subscription Refund
- Zero usage in the current calendar month. One email sent during the month disqualifies the request.
- No overages and no stored marketing contacts.
- No chargeback filed with your bank or card issuer.
Refunds apply only to the current subscription charge. They don’t cover overage fees or contact storage charges from earlier months. If a refund matters to you, cancel early in the month before any sends go out.
Downgrading Instead of Canceling
If the goal is cutting cost rather than leaving the platform, downgrading to a lower tier keeps the account, templates, and integrations intact.10Twilio. Email API Pricing Know what you give up: moving from Pro to Essentials removes dedicated IP addresses, subuser access, SSO, phone support, and deliverability insights, cuts Email Activity search history from the full retention period down to three days, and limits you to one teammate. Dropping from Advanced Marketing Campaigns to Basic removes automations and reduces signup forms from unlimited to five.11SendGrid. Features for Downgrading Between Paid Plans
Downgrading or canceling a paid plan both land the account in the same End of Trial status at the turn of the month, so there’s little point in keeping a dormant zero-cost account over canceling unless you expect to reactivate later.
Technical Cleanup
Canceling doesn’t unwind the integrations you built around SendGrid. Skip the cleanup and you’ll be left with broken email in your applications and stale DNS records on your domain.
API Keys and SMTP Credentials
API keys stop working once the account loses sending privileges, but delete them explicitly before you cancel anyway. Deleting a key immediately invalidates it, and SendGrid rejects any subsequent calls using it.12Twilio. API Keys More important, update the SMTP configuration in any application or CMS that currently routes mail through SendGrid. If you’re moving to another provider, swap in the new host, port, and credentials before you cancel so transactional email doesn’t silently stop delivering.
DNS Records
During setup you likely added CNAME records for SPF and DKIM authentication pointing at SendGrid. After cancellation those records serve no purpose and should come out of your DNS provider. Leaving them won’t cause immediate harm, but orphaned records can confuse future email setups and may cause authentication checks to behave oddly if the subdomains ever get reassigned.
Webhooks and Third-Party Integrations
If you configured the Event Webhook to push delivery notifications to an analytics platform or CRM, disable those endpoints. Otherwise the receiving system may log errors indefinitely while it waits for data that won’t arrive. The same goes for any inbound parse webhooks set up to receive mail through SendGrid.