The Norton LifeLock class action settlement claim form had to be submitted online or postmarked by April 13, 2026, and that deadline has passed. If you filed in time, your estimated payment is somewhere between $200 and $625, with the exact figure depending on how many valid claims came in and whether the court grants final approval at the July 14, 2026 hearing.1JacksonIVRSettlement.com. Michelle Jackson v. Gen Digital Inc.
The case is Jackson v. Gen Digital Inc., filed in the United States District Court for the District of Arizona. The lawsuit alleged that Gen Digital, the parent of Norton and LifeLock, placed artificial or prerecorded voice calls to cell phones belonging to people who had never signed up for either service. Gen Digital denied wrongdoing but agreed to a $9.95 million settlement fund to end the litigation.
Who the Settlement Covers
The class includes everyone in the United States who meets all four of these conditions:2ClassAction.org. Jackson v. Gen Digital Inc. – Class Notice
- Received a call from Gen Digital using an artificial or prerecorded voice about a Norton or LifeLock account.
- The call went to a number assigned to a cell phone.
- At the time of the call, you did not have an active Norton or LifeLock account.
- The call occurred between February 19, 2021, and October 30, 2025.
One point trips people up: if you were a paying Norton or LifeLock subscriber when the calls came in, you are not a class member. The settlement is specifically for calls to non-customers.
Even class members who never filed a claim give up the right to sue Gen Digital over these prerecorded calls, unless they formally opted out before the deadline set in the settlement agreement.1JacksonIVRSettlement.com. Michelle Jackson v. Gen Digital Inc. The release is limited to the prerecorded-call conduct during the class period and does not touch unrelated claims.
What the Claim Form Asked For
Claims could be filed online at JacksonIVRSettlement.com or mailed on paper to Jackson v. Gen Digital Inc., c/o Kroll Settlement Administration, P.O. Box 225391, New York, NY 10150-5391. Either way, the form asked for your full name, current mailing address, and the cell phone number that received the calls.
Most class members received a mailed notice with a unique Class Member ID, which went on the form to link the submission to Gen Digital’s call records. If you believed you qualified but never got a notice, the settlement FAQ allowed you to contact the administrator with evidence that you received prerecorded calls during the class period and an attestation that you were not a customer at the time; the administrator would then send you a claim form if the evidence held up.3JacksonIVRSettlement.com. Frequently Asked Questions – Michelle Jackson v. Gen Digital Inc.
The form also included a sworn statement, signed under penalty of perjury, confirming that you received the calls and were not a Norton or LifeLock customer during the class period. You did not need receipts or billing statements. Kroll had access to Gen Digital’s call records, so verification mostly came from matching your phone number against those records.
Confirming a Claim You Already Submitted
If you filed before the deadline and want to make sure your claim was received, contact Kroll Settlement Administration at (833) 319-6685 or through the contact form on JacksonIVRSettlement.com. Online claimants should have received a confirmation screen after submitting; mailed claims had to be postmarked by April 13, 2026.
How Much You Will Get
The $9.95 million fund is divided equally among all valid claimants after attorney fees and administrative costs come out. There are no tiers for the number of calls you received. Every approved claimant gets the same share.
The administrator estimates each valid claimant will receive somewhere between $200 and $625.1JacksonIVRSettlement.com. Michelle Jackson v. Gen Digital Inc. Fewer claims mean a larger per-person share; a heavy claim volume pushes payouts toward the lower end. No money moves until the court grants final approval.
When Payments Will Go Out
The final approval hearing is set for July 14, 2026, at 10:00 a.m. in the United States District Court for the District of Arizona.1JacksonIVRSettlement.com. Michelle Jackson v. Gen Digital Inc. The judge will decide whether the settlement is fair, reasonable, and adequate and will consider any objections before approving it.
If the court approves the settlement and no one appeals, payments typically begin processing within a few months of the final order. An appeal by any party can delay distribution significantly. Updates will be posted on the settlement website as the case moves forward.
Will the Payment Be Taxed
Settlement payments under the Telephone Consumer Protection Act are generally treated as taxable income. The IRS treats income as taxable under IRC Section 61 unless a specific exclusion applies, and the physical-injury exclusion in IRC Section 104 does not cover claims based on unwanted phone calls.4Internal Revenue Service. Tax Implications of Settlements and Judgments
For payments made in 2026, the reporting threshold for Form 1099-MISC is $2,000 per payee. Because the estimated payout range is $200 to $625, most claimants will fall below that threshold and may not receive a 1099 from the administrator. You are still responsible for reporting the income on your federal return whether or not a 1099 arrives. If the final amount or your own situation raises questions, a tax professional can help you sort it out.