How to File the Shein Settlement Claim Form: Online, Mail, and Deadlines

To file a Shein settlement claim form, submit it through Kroll Settlement Administration’s online portal (or by mail to the address on the paper form) before the deadline that applies to your settlement.¹ Two separate Shein settlements are currently accepting claims: a $23 million data breach settlement with an April 30, 2026 deadline, and a $58 million product safety settlement covering certain children’s clothing and accessories, with a July 10, 2026 deadline. Each has its own form, its own eligibility rules, and its own tier structure. Filing in one does not enroll you in the other.

Figure Out Which Settlement You Belong To

Before you touch a form, confirm which case actually covers you. The two active settlements protect completely different groups.

The product safety settlement covers purchases of specific children’s clothing, accessories, and shoes bought from Shein’s U.S. website or app between January 1, 2020, and December 31, 2024. The items must appear on the settlement’s approved list of products that tested positive for excessive lead, cadmium, or phthalates. Adult clothing is not covered.

The data breach settlement covers individuals who received a data breach notification email from Shein in late 2023. If you never received that email, you likely were not affected, though the settlement website lets you check eligibility by entering your email address.

A third case, a deceptive pricing class action filed in May 2026, has no claim form yet. It is still in its initial litigation phase, so there is nothing to file for that lawsuit at this point.

Gather Your Documents First

Open the form only after you have your paperwork in one place. Half-completed submissions get flagged for manual review or rejected.

Class Member ID. An alphanumeric code the settlement administrator sent by email or postcard. It links your identity to Shein’s transaction records and speeds up verification. You can still file without one, but you will need extra proof of purchase.
Order numbers or receipts. Digital receipts from your Shein account or confirmation emails work. The Shein mobile app only shows the last three months of orders by default. Log in at shein.com or change the date filter in the app to pull up older purchases. If you cannot find order numbers, search your email for Shein order confirmation messages; the subject line usually includes the order number and date. Credit card or bank statements showing Shein charges can serve as backup, though the administrator prefers order-level detail.
Medical records (Tier 2 and Tier 3 only). Doctor visit notes, diagnosis records, treatment receipts, or blood test results showing elevated chemical levels. The records must connect the health issue to a product on the approved list.
Current mailing address and email. The administrator uses these to send payment and follow-up requests. Update them if they have changed since your purchases.
Payment preference. Choose between a physical check and electronic payment through a digital wallet service. Electronic payments arrive faster once distribution starts.

Filing the Claim Form Online

Claims are filed through Kroll Settlement Administration’s online portal, which is the only court-authorized claim website for the Shein cases.¹ The court does not send money automatically. Even if you clearly belong to the class, no payment is issued unless you affirmatively file.

Start by entering your Class Member ID if you have one. The system will pull up your associated purchase history and pre-fill several fields. Without an ID, you will enter information manually and upload supporting documentation.

Enter your full legal name exactly as it appears on your Shein account. Name mismatches between the form and Shein’s records are one of the most common triggers for manual review delays. Then select the tier that matches your situation and upload the required proof. For the lowest tier of the product safety settlement, a screenshot of your order history or a forwarded confirmation email is usually enough. Higher tiers require medical documentation uploaded as a PDF or image file.

The form includes a section where you affirm under penalty of perjury that the purchases were for personal use and the information you provided is accurate. Check the electronic signature box at the bottom; it carries the same legal weight as a handwritten signature. Once you submit, the system generates a confirmation code and sends an automated email within a few minutes. Save both. If a dispute arises about whether your claim was received, that confirmation code is your proof.

Filing by Mail

If you would rather file on paper, call the settlement administrator at (833) 933-8668 to request a form.¹ Fill it out, attach copies of your supporting documents, and mail everything to the address printed on the form.

The envelope must be postmarked on or before the claim deadline. Not received by the deadline. Postmarked by it. A missed postmark date permanently waives your right to compensation from that settlement.

Paper claims take longer to process because the administrator has to manually enter your information and scan your documents. Filing online is faster and gives you an instant confirmation. If you do mail your claim, send it by certified mail or another trackable method so you have independent proof of the mailing date.

What You Can Expect to Receive

Both settlements pay by tier, and the tier you qualify for depends on what happened after the purchase or breach.

Under the product safety settlement:

Tier 1 (purchase only, no health issues): $25 to $75 per claim, with a receipt or order confirmation as proof.
Tier 2 (medical consultation): $150 to $400, with doctor visit records, a diagnosis, or treatment receipts.
Tier 3 (confirmed chemical exposure): $500 to $850, with blood test results and medical treatment records.

These ranges shrink as more people file against the fixed $58 million fund. Filing early does not increase your share; the math happens after the deadline closes and the administrator knows the total claim count.

Under the data breach settlement:

Tier 1 (breach notice, no documented losses): flat $50 payment.
Tier 2 (fraudulent charges on a card linked to your Shein account): reimbursement up to $300.
Tier 3 (confirmed identity theft requiring credit monitoring or remediation): up to $500 plus two years of free credit monitoring.

Deadlines to Mark

The two settlements run on different clocks. If both apply to you, handle the data breach claim first so you don’t miss it while working on the larger case.

Data breach settlement claim deadline: April 30, 2026
Product safety settlement opt-out and objection deadline: June 1, 2026
Product safety settlement claim deadline: July 10, 2026
Product safety final approval hearing: August 15, 2026

Why Claims Get Rejected

The administrator reviews every submission. A few problems account for most of the rejections.

Name mismatch. The name on your claim form doesn’t match the name on your Shein account. Use the exact same name, including any middle initial.
Missing or unreadable documentation. Blurry screenshots, cropped receipts that cut off the order number, or medical records that don’t identify the patient. Upload clear, complete files.
Wrong settlement. Filing a product safety claim for adult clothing, or filing a data breach claim without having received the notification email. Check the eligible product list first.
Outdated address. If you have moved since your purchases, the administrator’s address verification may flag the discrepancy. Update your mailing address on the form.
Late submission. Paper claims postmarked after the deadline or online submissions completed after the portal closes are permanently rejected with no exceptions.

If your claim is flagged for manual review rather than outright rejected, the administrator will contact you at the email or phone number you provided. Respond promptly. Unanswered follow-up requests can result in denial after a set waiting period.

When Payment Arrives and How It’s Taxed

Filing does not trigger an immediate payment. For the product safety settlement, the final approval hearing is scheduled for August 15, 2026. The judge evaluates whether the settlement terms are fair, adequate, and reasonable, and addresses any objections. If final approval is granted, a waiting period follows during which any party can appeal. Only after the judgment becomes final and appeals are resolved does the administrator start cutting checks.

Payments for the product safety settlement are expected to go out 90 to 120 days after final approval. If the August 2026 hearing proceeds on schedule and no appeals are filed, most claimants should receive payment between November 2026 and January 2027. Electronic payments arrive faster than mailed checks.

Settlement payments for deceptive pricing or defective products generally count as taxable income. Under Internal Revenue Code Section 61, all income is taxable regardless of source unless a specific provision excludes it. Damages for personal physical injuries or physical sickness can be excluded under IRC Section 104(a)(2), but payments compensating for overpaying due to false advertising or a data breach are not physical injury damages and are generally includable in gross income.²

If your payout from a single settlement exceeds $2,000 in a calendar year, the administrator is required to issue you a Form 1099-MISC reporting the payment to the IRS. Most Tier 1 and Tier 2 claimants will fall below that threshold and receive no 1099, but the income is still technically taxable and should be reported. Tier 3 claimants who receive larger payouts tied to documented physical health effects from chemical exposure may have a stronger argument for excluding the payment under the physical injury provision, though that depends on the facts of the individual claim. Keep your payment records, and consult a tax professional if the payout is substantial or if you plan to claim a physical injury exclusion.

1
Kroll Settlement Administration. Online Claim Form
2
Internal Revenue Service. Tax Implications of Settlements and Judgments