The IdentityIQ settlement is a $8,769,854 California class action resolution of Caldwell, et al. v. Identity Intelligence Group, LLC, which alleged the company auto-renewed subscriptions without clearly disclosing the renewal terms. A San Diego County judge gave final approval on September 19, 2025, and the settlement administrator began issuing payments to eligible class members on April 13, 2026.1CPT Group. Caldwell v. Identity Intelligence Group, LLC2ClaimDepot. Identity IQ Settlement
Who Qualified for a Payment
The class covers California residents who were enrolled in an IdentityIQ membership between March 30, 2011 and August 20, 2023, and who were charged at least one renewal fee on or after March 22, 2019. If you lived outside California, or if you were only charged the initial signup fee and never a renewal, you are not in the class.3IdentityIQ Settlement. Caldwell v. Identity Intelligence Group, LLC – Settlement Notice
Only one person, Patrice Williams, opted out. Everyone else who met the criteria is in.
How Payments Were Issued
No claim form was required. Anyone who met the eligibility criteria and did not opt out was automatically included in the distribution. To receive money, class members were directed to the settlement website to choose a payment method: Venmo, PayPal, direct deposit, or paper check. CPT Group Inc., the settlement administrator, began sending payments on April 13, 2026.2ClaimDepot. Identity IQ Settlement
The settlement did not set a fixed per-person amount. Each class member’s share depended on how many people participated, with the net fund divided equally.3IdentityIQ Settlement. Caldwell v. Identity Intelligence Group, LLC – Settlement Notice
What the Lawsuit Alleged
Three California consumers, Keith Caldwell, Asya Hunter, and Shauna Stone, filed the case in San Diego County Superior Court on March 22, 2023. The complaint alleged that IdentityIQ enrolled California consumers in credit monitoring and identity theft protection subscriptions that renewed automatically, without presenting the renewal terms “in a clear and conspicuous manner” as state law requires.4UniCourt. Caldwell et al. v. Identity Intelligence Group, LLC3IdentityIQ Settlement. Caldwell v. Identity Intelligence Group, LLC – Settlement Notice
The plaintiffs cited two statutes: California’s Automatic Renewal Law (Business and Professions Code § 17600 et seq.), which requires companies to clearly disclose renewal terms before charging consumers, and the Unfair Competition Law (Business and Professions Code § 17200 et seq.).
Identity Intelligence Group denied the allegations. The settlement carries no admission of liability or wrongdoing.
How the Fund Was Divided
Judge Matthew C. Braner approved the following deductions from the $8,769,854 total before distribution to class members:
- Attorneys’ fees of $3,332,544.52 to class counsel, Dostart Hannink LLP
- Litigation expenses of $105,305.99
- Service awards of $10,000 each to class representatives Keith Caldwell and Asya Hunter
- Settlement administration fees and expenses of $255,000 to CPT Group Inc.
The court ordered Identity Intelligence Group to transfer the remaining $8,269,854 of the settlement amount to the administrator by December 15, 2025. What remained after the deductions above was divided equally among participating class members.5IdentityIQ Settlement. Final Approval Order and Judgment
Any leftover funds from uncashed checks or other residuals go equally to the Consumer Federation of California and San Francisco Consumer Action.
If You Still Have an IdentityIQ Subscription
The settlement pays past renewal charges. It does not cancel your current subscription, and it does not refund charges outside the class period on its own.
IdentityIQ has no online cancellation option. To cancel, customers must call 877-875-4347 and speak to a representative. Reviewers on ConsumerAffairs noted the number is not easily findable outside member-only account pages.6Security.org. IdentityIQ Review The service holds a 1.5-star rating there across 83 reviews, with recurring complaints about charges after cancellation and subscriptions created through third-party partners without clear consent.7ConsumerAffairs. IdentityIQ
IdentityIQ does not offer refunds as a standard policy, though its response team on ConsumerAffairs has indicated “courtesy refunds” were issued in individual disputes. In its public replies, the company acknowledged that some memberships originate through third-party partners and said that if those partners are not transparent with consumers, it constitutes a “serious violation of our agreement.”7ConsumerAffairs. IdentityIQ
IdentityIQ plans range from $6.99 to $29.99 per month, and the top-tier Secure Max plan is offered as a seven-day trial for $1 before converting to the regular monthly rate, a structure that produces the kind of renewal charge at the center of the Caldwell case.7ConsumerAffairs. IdentityIQ6Security.org. IdentityIQ Review