Lavelier Lawsuit: BBB Complaints, Mazal Group, and Hawaii Class Action

The Lavelier lawsuit picture has two parts. Lavelier itself is not currently a named defendant in a major public lawsuit, but as of November 18, 2025, the Better Business Bureau opened a formal investigation into the skincare brand over aggressive sales tactics and undisclosed no-refund policies, and the company holds an “F” rating.¹²³

The BBB Investigation and F Rating

The Better Business Bureau opened its investigation after receiving complaints about pressure tactics at Lavelier locations and about customers not being told of a strict no-refund policy at the time of sale. Purchases were typically processed on tablet devices that, according to the complaints, did not clearly display the refund terms.¹

The BBB also found that Lavelier did not appear to be registered with the Colorado Secretary of State, which the bureau notes is a requirement for businesses operating in the state. Attempts to contact the company by mail and email drew no response. By the investigation date, 15 complaints had been filed and 10 remained unanswered by the company.¹

A parallel BBB investigation in northern Indiana reached similar conclusions about the Lavelier location at Glenbrook Square Mall in Fort Wayne. Customers there described high-pressure sales, missing contracts, and undisclosed return policies. The BBB also could not verify a staff member’s claim to be a licensed esthetician through public Indiana records. By early February 2026, the kiosk and storefront at Glenbrook Square appeared abandoned, and by late February the signage was gone.²

What Customers Say Happened

The pattern in the complaints is consistent. Customers describe being drawn into a store or kiosk, subjected to a lengthy pitch, and quoted an inflated “original” value with a steep in-the-moment discount. One customer at the Fort Wayne location, John Davis Jr., said he was offered an infrared wand pitched down from a claimed $25,000 to $30,000 value to $1,500. He believed $1,500 was the total price. He was charged that amount upfront and then enrolled in a monthly payment plan for an additional $1,500. A local television investigation reported that similar devices were available online for under $500.²

The Mazal Group Connection

Lavelier’s corporate structure is difficult to pin down, which matters if you are trying to file a claim or track litigation. The company’s website states that “all Lavelier retail locations are independently owned and managed,” and its BBB profile lists only “Mr. Owner Manager” as the principal contact.² Lavelier identifies itself as a manufacturer, with retail operations run by independent operators.⁴

The BBB’s identification of the Fort Wayne store as “Mazal Cosmetics, operating locally as Lavelier” ties the brand to a broader network. Reporting has connected the Mazal Group name to Orogold Cosmetics and to storefronts including The Soap Tree and Royal Bee, and the Mazal Group is a named defendant in the Hawaii class action along with Sericin Plus, Truffoire, Resveralife, and La Belle Ame.⁵³

The Hawaii Class Action

The closest active lawsuit reaching Lavelier’s parent group is a class action in Honolulu’s First Circuit Court against Victor Mazliah, the Mazal Group, and cosmetic storefronts Sericin Plus, Truffoire, Resveralife, and La Belle Ame. The lead plaintiff, Rosemarie Incrovato, alleged she was pressured for four hours at a Waikiki location in 2018 and left with a $13,000 credit card charge. The certified class includes more than 150 individuals who say they were victimized between April 2, 2018, and January 16, 2024.³

The complaint alleges unfair and deceptive trade practices, claiming the vendors targeted elderly women, brought them into back rooms for skin treatments, and then pressured them into expensive purchases. It also alleges the businesses failed to post mandatory no-refund signs required under Hawaii law. Plaintiffs are seeking treble damages and a permanent injunction against the practices described. Judge Dean Ochiai certified the class in January 2024 and scheduled a jury trial for July 2025. A related petition indicates the trial went forward in July 2025, though no verdict or settlement is reflected in the available reporting. Defense attorneys for the named defendants have denied all allegations.³⁵

Lavelier is not itself among the named storefronts in that suit. The connection runs through the shared Mazal Group name identified by the BBB at the Fort Wayne location.²

Refund Policy: What Lavelier Says vs. What Customers Report

Lavelier’s official FAQ says it does not offer online returns for refund and allows exchanges only within 30 days, with the product in original condition and packaging. Return shipping is the buyer’s responsibility. For in-store purchases, the FAQ tells customers to contact the original point of sale and states that “return and exchange policies differ at individual locations.”⁶

The gap in the complaints is not the written policy but its disclosure at the register. Customers in both Colorado and Indiana said they did not know a no-refund policy applied when they paid on the store tablet.¹

Related Lawsuits Against Sister Operations

The Hawaii class action is not the first time cosmetic operators in this network have been sued. Between April 2018 and January 2019, at least five civil lawsuits were filed in Pitkin County, Colorado, against Aspen Retail Management, which ran cosmetic boutiques called Aspen Kristal Cosmetics (later Aspen Beauty Boutique) and Luxe Skin Spa. The allegations were closely aligned across cases: customers said they were served champagne, felt confused or incapacitated, and were then pressured into purchases far larger than they had agreed to.⁷

In the most detailed case, Dean and Kim Reeves of Durango alleged they were served what appeared to be champagne at the boutique on July 13, felt “very confused and out of sorts,” and believed they were spending about $700 but were charged $21,860 across two credit cards. The couple said the employee tore up the receipt for the smaller charge, claiming it had been voided. Their suit alleged fraud, intentional infliction of emotional distress, and violations of the Colorado Consumer Protection Act. Other plaintiffs described charges of $26,250, $10,110, $11,341, and $10,483 under similar circumstances, including one who was told a cream was safe for skin cancer treatment when, according to her doctor, it was not.⁸⁷

Three of the five suits settled out of court. In March 2019, Pitkin County District Court Judge Anne Norrdin upheld two default judgments against Aspen Retail Management totaling $164,000, entered after the company failed to respond to the Reeves suit and a suit filed by Cheron Berastequi.⁹

If You Believe You Were Overcharged at a Lavelier Location

The complaints on file share common ground, and the responses that have produced results in related cases share common ground too. A few steps are worth considering based on what the record shows.

Dispute the charge with your credit card issuer. The Hawaii and Aspen cases both center on charges that customers say exceeded what they agreed to pay, and card disputes operate on separate timelines from any store return policy.³

File complaints with the BBB and with your state consumer protection office. The BBB’s investigation into Lavelier was triggered by consumer complaints, and the Hawaii suit relies in part on the state’s own disclosure rules for no-refund signage.¹³

Keep everything. Receipts, tablet screens if you photographed them, the names of employees, and product literature all appeared as evidence in the Aspen filings, where a torn-up receipt became a central allegation.⁸

If your purchase took place in Hawaii between April 2, 2018, and January 16, 2024, at Sericin Plus, Truffoire, Resveralife, or La Belle Ame, the class certified by Judge Ochiai may cover you directly.³

1
Better Business Bureau. Lavelier BBB Business Profile
2
WANE. Store Leaves Glenbrook Square Mall With F Rating and Upset Customers
3
Civil Beat. Class-Action Lawsuit Targets Aggressive Cosmetic Vendors
4
Lavelier. Lavelier Reviews
5
Change.org. Misled and Trapped in Debt by Orogold Cosmetics
6
Lavelier. Lavelier FAQ
7
The Journal. Lawsuit: Couple Allegedly Was Drugged, Sold $21,860 in Skin Products
8
Aspen Times. Lawsuits: Aspen Stores Bullied, Possibly Drugged Customers
9
Aspen Daily News. Judgments Against Cosmetic Firm Upheld