Lifetime Quality Roofing and Storm Restoration, LLC has been involved in several lawsuits — as both plaintiff and defendant — and has accumulated dozens of Better Business Bureau complaints centered on billing disputes, delayed work, and aggressive sales practices. Any search for a Lifetime Quality Roofing lawsuit turns up a mix of trademark and breach-of-contract filings the Columbus-based company brought itself, alongside a steady pattern of consumer grievances tied to how it handles insurance-claim projects.
Lawsuits Involving Lifetime Quality Roofing
Most of the court filings connected to the company are suits it brought against others.
In October 2024, Lifetime Quality Roofing filed a federal trademark infringement lawsuit against Lifetime Builds & Home Restoration, LLC in the U.S. District Court for the Southern District of Ohio, alleging infringement under 28 U.S.C. § 1338. The parties entered mediation and reported a settlement in December 2025; Lifetime Quality Roofing filed a stipulation of dismissal on March 9, 2026. The settlement terms were not made public.1PACER Monitor. Lifetime Quality Roofing and Storm Restoration, LLC v. Lifetime Builds & Home Restoration, LLC
The company has also pursued customers for alleged breach of contract. In March 2025, it filed a breach-of-contract complaint in Delaware County, Ohio, Common Pleas Court against Jason C. Miller and Sereta Joanna Miller, alleging they failed to honor contractual obligations for property repairs. No dollar amount was specified in the initial filing.2Trellis Law. Lifetime Quality Roofing and Storm Restoration LLC vs. Miller, Jason C., et al. In June 2026, a related entity, Lifetime Quality Roofing-Tampa, LLC, filed another breach-of-contract suit in Hillsborough County, Florida, against Christine Miller, classified as a commercial and trade contract dispute.3UniCourt. Lifetime Quality Roofing-Tampa, LLC vs. Miller, Christine
An earlier case, filed in July 2022 in Franklin County, Ohio, saw the company sue Logan Galberach and Kevlar Contracting, LLC (also known as Kevlar Roofing, LLC) for breach of contract and tortious interference with contract and business relations. That suit sought damages exceeding $25,000 and has since been closed.4Trellis Law. Complaint Filed – Lifetime Quality Roofing & Storm Restoration, LLC vs. Galberach et al.
Patterns in Consumer Complaints
The Better Business Bureau lists 51 complaints against Lifetime Quality Roofing filed over the past three years, with nine closed in the most recent twelve-month period. The company still carries an A+ BBB rating and is accredited. Service or repair issues account for 27 of the complaints and billing disputes for 11. Of the total, 30 are marked “Answered” and 21 “Resolved.”5BBB. Lifetime Quality Roofing and Storm Restoration LLC – Complaints
Several themes recur across those complaints:
- Post-contract price increases. Homeowners allege the company raised prices after initial contracts were signed, citing additional materials or changes to the “workscope.” One homeowner reported a quote that jumped from $11,000 to $13,000 and eventually produced a collections demand for over $13,700.
- Insurance payment confusion. One homeowner said the company “zeroed out” their insurance deductible rather than applying it to project costs. Another said the company admitted it matched its billing to whatever the insurance company was willing to pay.
- Rushed contract signing. Complainants describe sales representatives using tablets to move homeowners through digital documents without fully explaining cancellation fees or financial obligations beyond insurance coverage.
- Incomplete or poor work. Complaints include a failure to reconnect a dryer vent (which one homeowner called a “dangerous leak”), unfinished gutter installations, and property damage during work.
- Aggressive follow-up. Some homeowners report being placed on three-way calls with managers or legal representatives when they disputed bills or tried to cancel contracts.
At least one complainant explicitly cited Ohio’s consumer protection statute (O.R.C. Section 1345.02), alleging deceptive and unfair acts tied to inflated costs and manipulation of insurance negotiations.6BBB. Lifetime Quality Roofing and Storm Restoration LLC – Complaints Page 4 Others say the company ignored “No Solicitation” signs and continued to contact homeowners after being told to stop. The company typically responds by providing itemized breakdowns to justify balances, scheduling repair appointments, or asserting that invoices reflect signed agreements and approved change orders.
Why the Insurance-Claim Model Produces Disputes
Lifetime Quality Roofing specializes in residential insurance restoration. Its inspectors evaluate storm damage using drones, photography, and measurement software, then file claims on the homeowner’s behalf. A supplemental claims team negotiates with insurance adjusters, appeals denied claims, and attempts to maximize the payout, including, according to the company’s own website, “recouping deductible payments when possible.”7Lifetime Quality Roofing. Insurance Services The company notes that these insurance-related services are not available in Florida.
The arrangement sets up a built-in tension. Company revenue depends on the size of the insurance payout, so its financial interests can diverge from the homeowner’s once a claim is approved. BBB complaints suggest that gap sometimes widens into disputes over what the homeowner agreed to pay and what the company ultimately invoices.
One account posted to a legal advice platform illustrates the problem. A Pennsylvania homeowner reported that Lifetime Quality Roofing collected $13,187 from his insurance provider for a roof replacement estimated at nearly $16,800 but never scheduled or started the work. He said there was no formal written contract, only the insurance estimate, and that repeated calls to the company went unanswered.8JustAnswer. Consumer Protection Question About Lifetime Quality Roofing
Where to Report a Dispute
Homeowners in Ohio and Florida have specific reporting channels for contractor and insurance-claim issues.
In Ohio, the Department of Insurance Fraud & Enforcement Division investigates allegations of contractor insurance fraud, including inflated claims, altered contracts, and contractors who pocket insurance proceeds without completing the work. Complaints can be filed at 800-686-1527.9Ohio Department of Insurance. Contractor Fraud Brochure
In Florida, insurance fraud is a criminal offense punishable by fines, probation, or imprisonment. Under Florida Statute 489.126, a contractor who collects a deposit of 10 percent or more must pull permits within 30 days and begin work within 90 days of those permits being issued. Failure to meet those timelines can carry criminal penalties. The Florida Department of Financial Services operates a fraud tip hotline at 800-378-0445 and offers rewards of up to $25,000 for tips leading to convictions.10Florida Department of Financial Services. Telling the Story – Insurance Fraud Investigations
Before signing with any storm-restoration contractor, verify the license through the state’s licensing agency, avoid signing blank contracts, do not grant the contractor power of attorney, and keep direct oversight of any communication between the contractor and your insurer. The company holds Florida contractor licenses CCC1332874 and CBC1264822 and also does business under the names Gale Force and Lifetime Quality Solar, so searches under a single name may not surface every record tied to it.11BBB. Lifetime Quality Roofing and Storm Restoration LLC – BBB Profile12Lifetime Quality Roofing. Tampa, Florida Location