A search for a Long Lake Ltd lawsuit turns up at least two confirmed court cases in Texas involving the Houston-based homebuilder, along with a broader pattern of homeowner complaints alleging construction defects, unresponsive warranty service, and contract terms that limit buyers’ ability to sue. The company, founded in 1997 and managed by Craig Jones, has built homes for more than 14,000 families across the Houston area.1Greater Houston Builders Association. Long Lake Ltd – Member Directory
Court Cases Involving Long Lake Ltd
Two lawsuits involving the company appear in available Texas court records.
Jacobs v. Long Lake Ltd
Tony Jacobs filed a non-automobile personal injury suit against Long Lake Ltd. in Harris County’s 164th Judicial District Court in October 2018, case number 201874465. The case grew to include several third-party defendants: BMC West LLC, C&S Construction, Marwin West Inc., Jose Jorge Solares, Rosa P. Solares, and Arenda Renee Jacobs. A November 2019 order reset the matter for a two-week trial beginning October 19, 2020.2Trellis Law. Jacobs, Tony vs. Long Lake Ltd – Order Resetting Trial A final outcome is not reflected in the available records.
Long Lake Ltd v. Pillittere
In Long Lake, Ltd. v. Brigette Pillittere (No. 14-17-00373-CV), the Texas 14th Court of Appeals affirmed the trial court judgment out of the 240th District Court on August 16, 2018.3Fort Bend County Libraries. Fort Bend County Law Library Newsletter – September 2018 The ruling went against Long Lake on appeal. The underlying subject matter of the trial court judgment is not detailed in the available records.
Defects Homeowners Have Reported
Beyond the courtroom, complaints collected through the Better Business Bureau and Google Reviews describe a range of construction problems.
Foundation and Structural Issues
One homeowner reported in April 2024 that 105 major defects in their home were traced to a collapsed foundation, discovered about three years after construction. A March 2024 reviewer described a concrete slab that cracked 41 feet across shortly after being poured.4Better Business Bureau. Long Lake Ltd Customer Reviews Uneven floors and out-of-plumb walls come up repeatedly in reviews.
Plumbing, Roofing, and Moisture
A December 2025 review described a sewer backup blamed on main pipes that were allegedly not up to code, plumbing lines punctured by nails during construction, a leaking upstairs shower, and lifting floor tiles.5Trustindex. Long Lake Ltd Google Reviews Other buyers reported roof leaks in master bathrooms and active leaks they say were not disclosed at purchase. HVAC complaints include non-functioning air conditioning, incorrectly installed water heaters, and indoor humidity above 70 percent from unbalanced systems. One homeowner alleged that mold present from the construction phase was never disclosed.4Better Business Bureau. Long Lake Ltd Customer Reviews
Workmanship
Finish-quality complaints include mortar gaps in exterior walls, bubbling paint, paint drops on flooring, loose cabinet doors, and poor caulking.5Trustindex. Long Lake Ltd Google Reviews
Warranty and Customer Service Disputes
A recurring theme in complaints is frustration with the company’s warranty process. Multiple customers have described Long Lake’s advertised 10-year structural warranty as a “scam,” alleging that the company ignores repair requests, blames homeowners for defects, or lets warranty periods lapse before addressing significant problems.4Better Business Bureau. Long Lake Ltd Customer Reviews The December 2025 Google reviewer said that by the time the sewer backup revealed substandard piping three years in, the plumbing warranty had already expired, leaving the repairs to come out of pocket.5Trustindex. Long Lake Ltd Google Reviews
The company’s BBB profile carries an average rating of 1.23 out of 5 stars across 13 customer reviews, and Long Lake is not BBB-accredited.4Better Business Bureau. Long Lake Ltd Customer Reviews A discussion among Houston-area real estate professionals on HAR.com noted an F rating from the BBB, with one contributor citing a history of nearly 50 complaints and describing many as unresolved.6HAR.com. How Much Concern Regarding a Builder Reputation When BBB Rating Is F
Contract Clauses That May Limit Your Options
If you are a Long Lake homeowner considering legal action, the purchase contract itself may narrow your path. At least one reviewer alleged that the company’s contract includes an indemnity clause restricting homeowners from pursuing legal action related to mold or water damage.4Better Business Bureau. Long Lake Ltd Customer Reviews Contributors to the HAR.com thread also pointed to the builder’s rigidity on contract clauses as a friction point with buyers.6HAR.com. How Much Concern Regarding a Builder Reputation When BBB Rating Is F Pre-dispute clauses of this kind are not unusual in Texas homebuilder contracts, so reviewing your closing documents, and any warranty deadlines that may still be running, is a practical first step before pursuing a claim.