Mazda Connect Infotainment Settlement Claim Form: Deadline and Release

The Mazda Connect infotainment settlement claim form is no longer available: the deadline to submit a claim for cash reimbursement passed on August 1, 2025.¹ The court granted final approval on February 26, 2026, and payments to approved claimants begin April 29, 2026. If you filed in time, there is nothing more to do unless you receive a deficiency notice. If you missed the window, you cannot submit a reimbursement claim now, but the 24-month limited warranty extension for software updates and hardware repairs applies to you automatically and requires no paperwork.

Vehicles the Settlement Covers

The case, Duffy, et al. v. Mazda Motor of America, Inc., covers vehicles equipped with the first-generation Mazda Connect infotainment system:²

Mazda2, 2016–2022
Mazda3, 2014–2018
Mazda6, 2016–2021
CX-3, 2016–2021
CX-5, 2016–2020
CX-9, 2016–2020
MX-5, 2016–2023

The underlying complaints involved “ghost touch” inputs, where the touchscreen registered commands on its own, along with repeated system reboots and screen delamination traced to the connectivity master unit (CMU).

If You Missed the Claim Deadline

Cash reimbursement is off the table once the August 1, 2025 filing window closes. What remains, and what every current owner or lessee of a covered vehicle still has, is the limited warranty extension (LWE) covering Mazda Connect software updates and CMU repairs or replacements. Enrollment is automatic.¹

The 24-month clock starts on one of two dates:

If your factory warranty had already expired, the LWE runs from February 17, 2025, the date of preliminary approval, so coverage extends through roughly February 2027.
If your factory warranty is still active, the LWE begins when that warranty expires and runs an additional 24 months.

To use the extension, bring the vehicle to an authorized Mazda dealer when you experience ghost touch, reboots, screen delamination, or other Mazda Connect problems.³ The dealer diagnoses the issue and, if a software update doesn’t resolve it, may repair or replace the CMU at no charge. You don’t need a settlement notice or proof of class membership; the dealer network already has the class vehicle list in its system.

If You Already Filed a Claim

Approved claimants should expect payment on or shortly after April 29, 2026.¹ You can check individual claim status through the official settlement website at mazdainfotainmentsettlement.com.

If the administrator finds your claim is missing documentation or contains errors, you will receive a deficiency notice with a window to correct the problem. An uncorrected claim is treated as ineligible.³ Respond within the stated deadline with the invoices, repair orders, receipts, or billing statements the notice asks for.

If you have moved or changed your email since filing, update your information with the settlement administrator directly. Keeping contact details current is the claimant’s responsibility, and a payment sent to an old address can delay things significantly. The administrator’s mailing address is:

Mazda Connect Infotainment Settlement
c/o JND Legal Administration
P.O. Box 91494
Seattle, WA 98111⁴

What the Claim Form Asked For

If you filed and are being asked to verify or supplement information, the original form collected the following. Claimants entered either the Class Member ID printed on the mailed notice or the vehicle’s 17-digit VIN, along with current contact information, the exact dollar amounts spent on parts, labor, and taxes, and the vehicle’s mileage when the infotainment problems first appeared. An electronic signature certified the submission under penalty of perjury.

Reimbursement amounts depend on where the repair was done. Work performed by an authorized Mazda dealer is reimbursed in full for eligible repairs. Work done at a non-Mazda repair facility is reimbursed up to $1,750 per vehicle, provided the shop used verified Mazda OEM parts and labor costs did not exceed Mazda’s national warranty labor rate for that repair.³ Documentation must identify the repair as related to the Mazda Connect system. Dealership invoices usually include diagnostic trouble codes that make this clear; independent shop receipts sometimes need more detail to clear the administrator’s review.

What You Give Up by Being in the Class

The deadline to opt out of the settlement or file an objection was July 2, 2025. Everyone still in the class, whether they filed a claim or did nothing, is bound by the settlement’s release and cannot sue Mazda separately over the infotainment defects covered by this case.¹ Class members who filed no claim still receive the automatic warranty extension but get no cash for past out-of-pocket repair costs.³ If your infotainment system fails again during the LWE period, the dealership repair path is the remedy.

1
Mazda Connect Infotainment Settlement. Mazda Connect Infotainment Settlement
2
Mazda Connect Infotainment Settlement. Duffy, et al. v. Mazda Motor of America, Inc.
3
Mazda Connect Infotainment Settlement. FAQ – Duffy, et al. v. Mazda Motor of America, Inc.
4
Mazda Connect Infotainment Settlement. Contact Us – Duffy, et al. v. Mazda Motor of America, Inc.