The Opus SoundBed lawsuit picture is not one big case but a scatter of legal actions and hundreds of consumer complaints tied to Opus Immersive Inc., the Austin, Texas company that sold roughly $2,000 vibration-and-sound wellness devices, collected payments, and in many cases never shipped them. The company defaulted on a loan and lost its assets in a May 2026 foreclosure, so customers hoping for refunds now face a narrow set of options that depend mostly on how they paid.
Opus Immersive Is No Longer Operating
On May 18, 2026, Superconductor Labs Inc. foreclosed on all of Opus Immersive’s assets after Opus had defaulted on a loan from Superconductor Labs for nearly a year. Opus Immersive is no longer operating.1Superconductor Labs. Superconductor Labs Inc.
That matters for anyone still waiting on an order or a refund. There is no company left to ship the product you paid for, and no company left with the money to send back. Any recovery has to come from a third party: your card issuer, a payment platform, a regulator, or the new asset holder’s credit program.
What Superconductor Labs Is Offering, and What It Isn’t
Superconductor Labs, owned by entrepreneur Gary Baron, has been explicit that it is a different entity from Opus, with different ownership and leadership, and that it has not assumed liability for Opus Immersive’s financial obligations. It says it never received the funds customers paid to Opus, which is why it will not issue cash refunds.1Superconductor Labs. Superconductor Labs Inc.
What it offers instead is credit. Customers who paid Opus but never received a SoundBed can receive a dollar-for-dollar credit toward a new unit priced at $2,699, paying only the difference. The company began contacting customers in order of their original purchase date, with shipping reportedly starting the week of June 12, 2026. Cards are not charged until the product actually ships, and orders placed during an assigned invitation window include a free three-year extended warranty. Superconductor Labs also says it is continuing to support existing SoundBed units and the Opus Connect app.1Superconductor Labs. Superconductor Labs Inc.
For a customer who wants their original money back rather than a discount on a more expensive version of the product they never got, this program is not a remedy.
The Lawsuits on Record
No consumer class action against Opus Immersive appears in the public record. The federal case that does exist, Nisbett v. Opus Immersive Inc., filed March 23, 2022 in the Southern District of New York, was an Americans with Disabilities Act case about disability access, not product delivery, and it settled within about a month on undisclosed terms.2PACER Monitor. Nisbett v. Opus Immersive Inc.3CaseMine. Nisbett v. Opus Immersive Inc., 22 Civ. 2375 It does not help customers seeking refunds.
The more consequential case is Overnight Capital LLC v. Opus Immersive Inc. et al., a commercial contract lawsuit filed in December 2025 in the Supreme Court of New York, Rockland County. It names as defendants Opus Immersive Inc., Amma Healing Co., Wizkru LLC, Light Pump LLC, and both Opus co-founders personally: Christopher M. Schenk (CEO) and Adam J. Schlender (Chief Experience Officer). The dispute centers on a Standard Merchant Cash Advance Agreement dated March 5, 2025, with Schenk identified as the owner and signatory for the merchant.4Trellis Law. Overnight Capital LLC v. Opus Immersive Inc. et al. – Summons and Complaint5Trellis Law. Overnight Capital LLC v. Opus Immersive Inc. et al. – Exhibit: Merchant Cash Advance Agreement As of the latest filings available, the case was in a pre-RJI status, meaning it had not yet been assigned to a judge.
This is a creditor lawsuit, not a consumer suit, so it does not recover money for SoundBed buyers. It’s notable mainly because Schenk and Schlender were sued individually alongside the companies, which raises a personal-liability question that other creditors and consumers may be watching. The outcome is undetermined.
How to Try to Get Your Money Back
Your best route depends on how you paid and how long ago.
Credit card. Customers who paid by credit card can dispute charges for non-receipt of goods, but the window for initiating a dispute is typically 60 days from when the charge appears on a statement. Many Opus buyers waited more than a year, some more than two, and are already outside that window.6Consumer Financial Protection Bureau. How Can I Get a Refund on a Product or Service I Purchased With My Credit Card It is still worth calling your issuer; some banks will consider disputes outside the standard window when a merchant has ceased operations.
PayPal or Venmo. Those platforms generally offer less buyer protection for purchase disputes than credit cards. A KSL-TV investigation noted that the Opus website, while it was still active, accepted payment exclusively through PayPal or Venmo.7KSL. Online Order No-Shows: Your Refund Rights When Your Order Doesn’t Arrive File a dispute anyway; the platforms’ protection tiers vary by transaction type.
The FTC’s shipping rule. The Federal Trade Commission’s Mail, Internet, or Telephone Order Merchandise Rule requires online retailers to ship within the advertised timeframe, or within 30 days if none is specified. When a seller cannot meet a deadline, it must notify the buyer, offer a new shipping date, and provide the option to cancel for a full refund, which should arrive within seven business days.8KSL TV. Online Order No-Shows: Your Refund Rights When Your Order Doesn’t Arrive Opus’s conduct — repeated missed dates, refund confirmations followed by no payment — fits the kind of pattern the rule addresses.
Complaints to regulators. Individual consumers have reported filing complaints with their state attorneys general and the FTC, and consumer advocates encourage others to do the same because regulators accumulate complaints to build cases.7KSL. Online Order No-Shows: Your Refund Rights When Your Order Doesn’t Arrive As of mid-2026, no public enforcement action by the FTC or any state attorney general against Opus Immersive has been reported.9Better Business Bureau. Opus Immersive Inc. BBB Complaints Page 8
The Complaint Record You Can Point To
If you file a dispute or a regulatory complaint, the Better Business Bureau file is useful supporting evidence. As of mid-2026, the BBB had logged 469 complaints against Opus Immersive over the preceding three years, with 208 filed in the most recent twelve months. The BBB issued a “Pattern of Complaints” alert and gave the company an F rating.10Better Business Bureau. Opus Immersive Inc. BBB Business Profile
The complaints follow a consistent pattern: full payment taken, delivery dates missed, refunds promised in writing and never sent, then silence. BBB filings show customer losses typically between $1,500 and $2,400 per order, with some buyers waiting more than a year, and in some cases more than two, for products that never shipped.11Better Business Bureau. Opus Immersive Inc. BBB Complaints Page 21 Of the 469 complaints, 366 were marked “Unanswered,” meaning the company never responded at all.9Better Business Bureau. Opus Immersive Inc. BBB Complaints Page 8
In July 2025, the BBB also contacted Opus about advertising claims it could not substantiate, including a “$700 Discount” offer, a “1 year warranty and 100% refund guarantee,” and health benefit claims tied to “Solfeggio Frequencies.” As of August 2025, the company had not provided documentation supporting any of those claims.10Better Business Bureau. Opus Immersive Inc. BBB Business Profile The unfulfilled “100% refund guarantee” in particular is worth citing if you’re arguing to a card issuer or regulator that you were induced to buy on terms the company did not honor.
The KSL-TV investigation documented a representative case: Robbie Gerber, a Draper, Utah resident, paid roughly $2,400 for a SoundBed and waited two years without a product or a refund. Opus repeatedly cited “fulfillment issues” and never offered him a cancellation. When KSL contacted the company on his behalf, it received no response.7KSL. Online Order No-Shows: Your Refund Rights When Your Order Doesn’t Arrive
If you’re in that position, start with your card issuer or payment platform, file with the FTC and your state attorney general, and keep every email confirming your order or promising a refund. Those documents are what turns your complaint into a paper trail regulators can act on.