Our World Energy Lawsuit Update: Complaints, Regulators, Colorado Law

There is no single, defining lawsuit against Our World Energy as of mid-2026, but the Phoenix-based solar installer is the subject of hundreds of consumer complaints and active regulatory attention in several of the five states where it operates. The picture that emerges from Better Business Bureau filings, state agency complaints, and local news reporting is one of deceptive sales pitches, unfinished or defective installations, and a customer service operation that consumers say routinely fails to resolve problems.¹

What Customers Say Went Wrong

The Better Business Bureau has logged 212 complaints against Our World Energy over three years, with 93 filed in the most recent 12 months. Of those, 164 were marked “Answered” by the company and only 48 “Resolved,” meaning most consumers either rejected the company’s response or never confirmed they were satisfied.¹

Sales Promises That Weren’t in Writing

Customers describe door-to-door sales representatives who guaranteed solar panels would eliminate their electric bills, called the installation “free,” or promised utility costs would stay flat for 25 years. Some customers ended up paying more than before; one reported their costs doubled after going solar. Sales reps also allegedly told buyers that federal tax credits applied to leases and power purchase agreements, when those credits are only available to purchasers, and described state or utility incentives as “grants.”²

When customers challenged these representations, the company’s standard defense was that nothing in the written contract supported the verbal promises. Buyers were left locked into financing or power purchase agreements based on assurances the company later disavowed.¹

Installation and Property Damage

Installation problems make up the single largest complaint category: 115 of the 212 BBB filings. Customers describe systems that were never activated, panels installed on shaded or wrongly oriented roof sections, and equipment that draws from the grid rather than generating power. One system remained “partially dismantled” more than a month after installation began. Another customer said a roofing subcontractor hired by Our World Energy went bankrupt, leaving the roof unfinished for nearly two years even after the company accepted responsibility.³

Property damage also recurs. Customers report roof damage the company ignored until BBB escalation, panels reinstalled in a broken state after roof work (which one customer called a fire hazard), and promised add-ons such as critter guards and bird netting that were skipped or installed so poorly they didn’t work.³

Getting Anyone on the Phone

Once contracts are signed, customers say the company becomes nearly impossible to reach. Hours-long hold times, unanswered emails, and unreturned voicemails come up repeatedly. When Our World Energy does respond, it typically opens an “escalation ticket” and promises a manager will follow up, which customers say often never happens. One consumer reported being cycled through 13 different project coordinators without resolution.¹

Where Regulators Are Looking

No state has publicly announced an enforcement action against Our World Energy, but complaints have reached agencies in at least three states.

In Colorado, a Grand Junction resident named Ted Juntilla reported the company pulled a building permit on his property from the Mesa County Building Department without his permission and that a sales rep promised a “free” installation with unchanged utility bills for 25 years. Another Colorado resident, Brandon Keen, canceled his contract after discovering that solar incentives had been misrepresented as grants. The office of Colorado Attorney General Phil Weiser declined to confirm or deny an investigation, though AARP ElderWatch, a longtime partner of the AG’s office, is actively tracking predatory door-to-door solar sales.²

In Texas, at least one Our World Energy customer has filed formal complaints with both the Texas Department of Licensing and Regulation and the Texas Attorney General’s office. Public records do not yet show official rulings or discipline.⁴

In Illinois, at least one customer reported an unpaid $2,900 battery rebate tied to the Illinois Shines state incentive program, saying a neighbor was owed the same amount. Our World Energy responded in February 2026 that the payment was “pending confirmation from the appropriate party.”³ The Illinois Power Agency’s 2023 annual complaint report shows only one complaint against Our World Energy inside the program, recorded in 2019, with nothing added through 2023.⁵

Colorado’s New Solar Consumer Protection Law

The biggest legal development for anyone buying from Our World Energy or a similar installer is Colorado Senate Bill 25-299, the Consumer Protection Residential Energy Systems act. The governor signed the bill on June 4, 2025, and it took effect August 6, 2025, though its requirements apply to agreements entered into on or after July 1, 2026.⁶

The law targets the practices customers have described. It requires standardized disclosures on cost, performance, and financing. Consumers get at least three business days to cancel without penalty, and that clock does not start until the company conducts a mandatory “welcome call” confirming the terms. Signed agreements must be kept for at least four years. Using utility or state incentive program branding without written consent is prohibited. Violations are enforceable as deceptive trade practices under the Colorado Consumer Protection Act.⁶ The protections apply only in Colorado; buyers in Arizona, Texas, New Mexico, and Illinois do not have this framework.

Who Our World Energy Is

Our World Energy is the trade name of OneWorldEnergy LLC, first licensed in Arizona on November 18, 2019, and holding an active contractor’s license (ROC 326887) renewed through November 2027.⁷ It is headquartered at 2501 W. Phelps Road in Phoenix, with additional offices in Albuquerque, El Paso, and Westminster, Colorado, and operates in Arizona, Colorado, New Mexico, Texas, and Illinois.¹

Its sales model relies heavily on door-to-door canvassing, sometimes conducted by third-party sales firms that write the contract and hand it to Our World Energy for installation. Reps typically work on commission, and in some cases keep revenue above a minimum contract price, a practice industry critics call “red line” pricing.²

If You Already Have a Problem

If you’re a current Our World Energy customer with an unresolved issue, the record suggests internal escalation tickets rarely produce a fix on their own. Customers who reached agencies outside the company had more traction. Options documented in public complaints include filing with the Better Business Bureau, the attorney general’s office in your state, and, for licensed-contractor issues, the state licensing agency (in Texas, the Department of Licensing and Regulation; in Arizona, the Registrar of Contractors). Illinois customers with unpaid incentive money can file through the Illinois Shines program complaint process. Keep any written contract, financing documents, and dated notes of verbal promises, because the company has consistently pointed to the absence of written documentation when denying sales claims.

1
Better Business Bureau. Our World Energy LLC Complaints
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Colorado Newsline. Solar Sales Include False Information
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Better Business Bureau. Our World Energy LLC Complaints – Page 2
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Better Business Bureau. Our World Energy LLC Complaints – Page 3
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Illinois Solar for All. IPA 2023 Annual Complaint Report
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Colorado General Assembly. SB25-299 Consumer Protection Residential Energy Systems
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Arizona Registrar of Contractors. Contractor Search – OneWorldEnergy LLC