Phoenix Class Action: Services, Payments, and Contact Info

Phoenix Class Action Administrators, which also operates as Phoenix Settlement Administrators (PSA), is an Orange, California firm that courts appoint as the neutral third party to run class action and PAGA settlements. If you received a notice, a check, or a tax form from PSA, it’s because a court in a case you’re part of assigned the firm to handle notice, claims processing, and payment distribution. PSA reports having been appointed in more than 1,800 class and PAGA settlements since it was founded in 2014.

What Phoenix Does on Your Case

PSA is not a law firm and not a party to the lawsuit. It is a court-appointed administrator, recommended by plaintiff’s or defense counsel and then formally appointed by the judge. Its job runs from the beginning of a settlement through the final payout: consulting on the settlement plan, identifying class members, sending the notice, running the claims process, distributing awards, issuing tax forms, and closing the case out.¹

The firm keeps its call center and mailing operations in-house rather than outsourcing them, and its call center is multilingual.² In a court declaration, president Michael Moore stated that PSA carries occurrence, errors and omissions insurance covering potential errors, data breaches, and fund misappropriation, and that its security protocols were vetted by the law firm Littler Mendelson.³

PSA does not publish its case list publicly. The company states it shares case information only with certified class members.⁴

Getting Your Tax Form and Understanding Your Payment

If PSA distributed a payment to you, you can download the tax form for that settlement through the company’s website. You’ll need your PSA ID number and your Social Security number to access it.⁵

Amounts over $600 issued on a 1099 must be reported to the IRS. How your payment is characterized depends on the settlement. Some cases split each payment into portions treated as wages, interest, and penalties: in Perez v. West Coast Drywall, individual payments were divided into thirds along those lines.⁶ Other settlements are structured differently. In the People of California v. Qwick settlement, second-installment payments were designated as 1099 wages for the 2025 tax year.⁷ The notice or check stub for your case will spell out how your payment is classified.

Types of Cases Phoenix Handles

Most of PSA’s work involves California wage-and-hour and labor class actions. The firm also administers consumer liability, product defect, Telephone Consumer Protection Act (TCPA), FLSA, and ERISA settlements.³ Notice populations have run from more than 100,000 people in labor cases to over 10 million in a consumer matter.⁴

Settlement sizes tend to be modest by federal class action standards. A few examples give the range:

Perez v. West Coast Drywall (Riverside County Superior Court, Case No. RIC1401694): an $800,000 wage-and-hour settlement with individual payments estimated at roughly $12 to $3,689. Preliminary approval was granted in 2016.⁶
Medina v. National Paving Company (San Bernardino County Superior Court, Case No. CIVSB2108801): a $150,000 non-reversionary gross settlement covering wage, meal and rest, expense reimbursement, and wage statement claims. Preliminary approval was granted in December 2022.⁸
Fox v. Cares Community Health (Sacramento County Superior Court, Case No. 34-2019-00271128): a combined class and PAGA settlement with a gross amount of $770,000, of which $70,000 was allocated to PAGA penalties.⁹
People of California v. Qwick (Case No. CGC-23-608756): a $2.1 million misclassification settlement brought by the San Francisco City Attorney against a hospitality staffing company. PSA administered distribution, with a first installment paid in 2024 and a second installment scheduled for on or before June 30, 2025.⁷¹⁰

How to Contact Phoenix

PSA’s mailing address is P.O. Box 7208, Orange, CA 92863, and its phone number is (800) 523-5773.⁵ For questions about a specific case, the notice you received should list a case-specific website and contact route; because PSA does not publicize case files, keeping your notice or PSA ID number handy is the fastest way to get information about your payment.

Better Business Bureau Rating

Anyone checking PSA’s reputation should know what the Better Business Bureau lists. The BBB profile for “Phoenix Class Action Administration Solutions,” listed as a sole proprietorship in Orange with a start date of June 18, 2014, shows an F rating and six complaints. The BBB attributes the F rating to the company’s failure to respond to those complaints.¹¹ A separate BBB listing under “Phoenix Settlement Administrators” also carries an F rating, citing two unanswered complaints.¹² The company is not BBB accredited under either listing. The BBB rating reflects response to BBB complaints rather than court oversight of the settlements PSA administers, which continues to run through the judge in each case under Federal Rule of Civil Procedure 23(e) and its state-court equivalents.¹³

1
Phoenix Settlement Administrators. Homepage
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Attorney at Law Magazine. Phoenix Class Action Administrators
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Phoenix Settlement Administrators. Declaration of Michael Moore on Behalf of Administrator
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Phoenix Settlement Administrators. Class Action Settlements
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Phoenix Settlement Administrators. Tax Forms
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Phoenix Settlement Administrators. Class Notice, Perez v. West Coast Drywall
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Phoenix Settlement Administrators. People of California v. Qwick
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Phoenix Settlement Administrators. National Paving Class Notice
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Phoenix Settlement Administrators. Class Notice, Fox v. Cares Community Health
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Bloomberg Law. Qwick Will Pay $2.1 Million to Settle Misclassification Suit
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Better Business Bureau. Phoenix Class Action Administration Solutions
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Better Business Bureau. Phoenix Settlement Administrators
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United States Courts. Judges Guide to Class Action Settlements