Stretch Zone, the Fort Lauderdale-based assisted-stretching franchise, is facing personal injury lawsuits from clients who say practitioners hurt them during sessions, along with dozens of unresolved consumer complaints about billing and cancellation practices. A Stretch Zone lawsuit filed in Florida alleges a client’s leg was fractured during a session; a second active case is working through discovery in St. Petersburg; and the Better Business Bureau has logged 46 complaints against the company over three years, most of them unanswered.
The Injury Cases
Boynton Beach: Fractured Femur Allegation
Alexandra Glikman sued Stretch Zone Treasure Coast, Inc. in Palm Beach County Circuit Court after a session on or about November 3, 2023, at the Boynton Beach location. The complaint alleges an employee used excessive force and pushed her right leg beyond its normal range of motion, fracturing her right femur and requiring surgery. Glikman claims permanent injuries including ongoing pain, disability, disfigurement, and mental anguish, and seeks damages in excess of $50,000.1Boca News Now. Stretch Zone in Boynton Beach Sued: Woman Claims Over-Stretched and Fractured
The suit alleges the company failed to implement safe stretching policies, failed to adequately monitor clients during sessions, and failed to warn of the risks involved. As of the June 2024 reporting, the defendant had not filed a response.1Boca News Now. Stretch Zone in Boynton Beach Sued: Woman Claims Over-Stretched and Fractured
St. Petersburg: Case in Active Discovery
Travis Rettenmaier filed suit in March 2024 in Florida’s Sixth Judicial Circuit Court against Stretch Zone Holdings LLC, Stretch 3 LLC (doing business as Stretch Zone St. Petersburg), and an unidentified employee listed as “Bob Doe.” Rettenmaier filed an amended complaint in December 2024. Both corporate defendants answered in January 2025 with affirmative defenses and jury demands. Discovery has included requests for records of past medical expenses. The case remained open before Judge Amy M. Williams as of May 2025.2UniCourt. Travis Rettenmaier vs. Stretch Zone Holdings LLC, et al.
Why the Practitioner’s Status Matters
How a court classifies a Stretch Zone practitioner shapes what rules apply to an injury claim. Unlike physical therapists or chiropractors, who hold state licenses and are subject to healthcare malpractice rules, Stretch Zone practitioners are not necessarily licensed healthcare providers. The company trains staff in the “Stretch Zone Method” through a 40-hour certification program; applicants are recommended, but not required, to hold a personal training certification or a therapeutic massage license.3Stretch Zone. FAQs4Stretch Zone. Stretch Practitioner Application Sessions use the company’s patented stabilization system, with straps and proprietary tables designed to isolate muscles.
If Stretch Zone is treated as something other than a healthcare provider, an injured client generally has the longer standard personal injury statute of limitations rather than the shorter medical malpractice deadline, and the negligence standards look different as well. That classification question is likely to be litigated in each case on its facts.
Billing and Cancellation Complaints
Away from the courthouse, Stretch Zone has drawn a steady run of consumer complaints about how its memberships are billed and ended. The Better Business Bureau lists 46 complaints against StretchZone Inc. over a three-year period, with 13 closed in the most recent 12 months. The company is not BBB-accredited.5Better Business Bureau. StretchZone Inc. – Complaints
The recurring themes:
- Cancellation difficulties, including broken or expired online cancellation links, disputes over whether in-person cancellation requests were processed, and 30-day notice requirements that trigger additional charges.
- Unauthorized charges, with members reporting billing after requested account freezes, charges for services they could not use for medical reasons, and fees tied to contract terms they say were not clearly disclosed at sign-up.
- Unresponsive customer service, with complaints describing difficulty reaching corporate management and staff who stopped communicating once a dispute was raised.
Of the 46 complaints, the BBB categorized 29 as unanswered by the business and 17 as “unpursuable,” meaning the BBB was unable to locate or reach the company to mediate. Service or repair issues made up the largest category at 18, followed by 12 product-related complaints and 8 billing disputes.5Better Business Bureau. StretchZone Inc. – Complaints
If You Were Injured or Overcharged
For an injury during a session, keep the intake paperwork, any waiver you signed, medical records, and photos of visible injuries, and note the practitioner’s name and the date and time of the session. The classification question above affects your filing deadline, so a consultation with a Florida personal injury attorney (or one licensed in your state) early on is worth more than waiting to see how you heal.
For billing or cancellation disputes, request cancellation in writing and keep a dated copy, dispute unauthorized charges with your card issuer, and file a complaint with the BBB and your state attorney general’s consumer protection division. The BBB record shows the company often does not respond, so building your own paper trail matters.