The Wellness Way lawsuit that most searchers are asking about is a consumer fraud and false advertising action brought by customers who say the chiropractic and wellness franchise misled them into buying costly coaching programs, supplements, and lab tests. The company, founded by Green Bay chiropractor Dr. Patrick Flynn, has also been on the plaintiff’s side of a federal software dispute and has filed a trademark opposition against a similarly named business. Each of these matters is at a different stage, and the consumer case is the one still active.
What the Consumer Lawsuit Alleges
Plaintiffs in the consumer litigation are customers who paid out of pocket for Wellness Way health coaching, supplements, and diagnostic testing. They bring claims for false advertising, consumer fraud, and breach of contract. According to reporting on the case, the proceedings grew out of individual complaints originally filed with state attorney general offices, the FTC’s complaint portal, and online forums, which later consolidated into broader legal action.
The heart of the complaint is that The Wellness Way promoted its programs and products with unproven health claims, including representations that its offerings could treat or reverse thyroid disorders, hormonal imbalances, gut conditions such as IBS and leaky gut, and fertility problems. Plaintiffs also allege the company used what they describe as “fear-based marketing” to steer customers away from conventional medicine, presented atypical testimonials as representative outcomes, and misrepresented the credentials of its health coaches.
Two further allegations sit alongside the marketing claims. Plaintiffs say the company built a “dependency model” around its supplement line, and they describe a pattern of refusing or ignoring refund requests from dissatisfied customers.
Products and Programs at Issue
Three categories of purchases are challenged. Health coaching programs, reportedly priced between $2,000 and $8,000, make up the largest individual outlays. Dietary and herbal supplements marketed for thyroid support, gut health, hormone balance, and immune function are also at issue. So is functional lab testing, which plaintiffs say was promoted as medically necessary and diagnostically superior despite lacking mainstream medical recognition.
Where the Consumer Case Stands
As of mid-2026, the litigation is reportedly active or in settlement negotiations across multiple jurisdictions. A motion for class certification has been filed and is under court review. Discovery, including document requests and evidence gathering, is ongoing, and mediation has reportedly begun. A resolution is projected sometime between late 2026 and early 2027.
One boundary worth noting for consumers who filed complaints with a state attorney general: those complaints contributed to the evidentiary record and may have prompted separate investigations, but the AG complaint process itself does not produce direct payouts to individual consumers.
The Syberry Software Lawsuit
In a separate matter, The Wellness Way was the plaintiff. It sued Syberry Corporation, a software development firm, in the Eastern District of Wisconsin as case number 1:24-cv-00497. The dispute arose from a project governed by a Master Services Agreement signed in January 2021 and four Statements of Work that followed. The Wellness Way alleged false advertising, misrepresentations, breach of contract, and pre-contractual misrepresentations.
On August 15, 2024, Judge Griesbach granted Syberry’s motion to transfer the case to the Western District of Texas. The court found that a forum selection clause in the Statements of Work was mandatory and broad enough to reach all of the claims, including the tort claims, and applied Texas law in interpreting the clause. That clause was held to take precedence over a competing Wisconsin venue provision in the Master Services Agreement.
After transfer, the case was assigned to Judge David A. Ezra as case number 1:24-cv-00935. On March 20, 2025, Syberry filed a stipulation of dismissal with prejudice, and the court signed an order dismissing the case the next day.
Trademark Opposition Against Wellway LLC
The Wellness Way also filed a trademark opposition at the U.S. Patent and Trademark Office’s Trademark Trial and Appeal Board on May 28, 2025. The case, The Wellness Way LLC v. Wellway LLC, is docketed as number 91299286 and was listed as pending on its most recent public docket entry. The available record does not identify the specific marks at issue or spell out the grounds beyond the naming similarity between the two companies.
BBB Complaints
Better Business Bureau records for Wellness Way locations are limited but worth flagging. The Raleigh, North Carolina profile carries a B- rating, with the BBB citing the business’s failure to respond to at least one complaint. That profile also includes a consumer warning about an employment scam in which someone allegedly used The Wellness Way’s name and address to post fraudulent job offers.
A Shrewsbury, Massachusetts clinic profile shows one complaint over a three-year period. In that May 2024 filing, a consumer reported difficulty obtaining account balance information, described rude staff interactions, and asked for a refund of unused service credits after the clinic relocated and a specific chiropractor left. The business refunded $981 in remaining credits but disputed the consumer’s account of the communication problems, noting that the consumer had missed scheduled appointments and had not followed the clinic’s cancellation policy.
What the Franchise Disclosure Document Says
The Wellness Way’s 2026 Franchise Disclosure Document reports zero cases under Item 3, the section where franchisors must disclose pending or prior lawsuits involving the franchisor, its predecessors, or affiliates. Read carefully. That disclosure covers the franchisor entity specifically and does not necessarily capture every legal matter involving the broader organization or its founder, which is why the consumer litigation described above can be active while Item 3 remains clean.