Timeshare Compliance has been sued by three major timeshare developers — Wyndham, Diamond Resorts, and Bluegreen Vacations — and lost in all three cases, with federal courts finding that the company falsely advertised a “legal cancellation” service while actually instructing owners to stop paying until the developer foreclosed. The Timeshare Compliance lawsuit filed by Wyndham produced a judgment of more than $16 million in August 2024, the largest known monetary award against a timeshare exit firm.1Shutts & Bowen LLP. Shutts & Bowen Litigation Team Secures $16 Million Award in Federal False Advertising Lawsuit Against Fraudulent Timeshare Exit Firm
Who Timeshare Compliance Is
Timeshare Compliance is a trade name of Pandora Marketing, LLC, based in Aliso Viejo, California. It was founded in 2012 by Rich Folk and William “Bo” Wilson, both former timeshare sales executives; Wilson had been a top sales executive at Wyndham, the company that would later obtain the $16 million judgment against him.2PR Newswire. Former Timeshare Sales Executives Flip Script on the Industry by Helping Owners Exit Their Timeshare A related entity, Intermarketing Media, LLC, operated under the trade name Resort Advisory Group and was closely linked to the same operation.3Hilton Grand Vacations. Diamond Resorts Wins Critical Ruling to Protect Customers From Nationwide Consumer Scam
The company marketed itself to timeshare owners as an advocate that could use “insider knowledge” and affiliated attorneys to negotiate or litigate exits from timeshare purchase agreements, mortgages, and maintenance fees. It claimed to have helped thousands of clients and saved consumers nearly half a billion dollars.2PR Newswire. Former Timeshare Sales Executives Flip Script on the Industry by Helping Owners Exit Their Timeshare
The Wyndham $16 Million Judgment
Wyndham Vacation Ownership filed suit on October 4, 2019, in the U.S. District Court for the Middle District of Florida, Case No. 6:19-cv-01908. The defendants included Rich Folk, William Wilson, Pandora Marketing LLC, Pandora Servicing LLC, Intermarketing Media LLC, and three law firms: Carlsbad Law Group LLP, Del Mar Law Group LLP, and Slattery Sobel & Decamp LLP.4CourtListener. Wyndham Vacation Ownership, Inc. v. Slattery, Sobel & Decamp, LLP
Wyndham alleged false advertising under the federal Lanham Act, tortious interference with its customer contracts, civil conspiracy, and violations of the Florida Deceptive and Unfair Trade Practices Act. The core allegation was that the defendants ran a “sophisticated advertising campaign” telling consumers they could legally cancel their Wyndham contracts, when the so-called exits amounted to advising owners to stop making payments and letting the developer foreclose.5Daily Business Review. Judge Slaps $16 Million Penalty on Defendants in Wyndham Timeshare Advertising Fraud Case
The case never reached a jury on the merits. According to Wyndham’s counsel, the defendants engaged in discovery stonewalling, concealed evidence, and gave false testimony during remote depositions conducted during the pandemic. The court responded with its harshest available sanction, striking the defendants’ pleadings and entering default judgment.6Shutts & Bowen LLP. Shutts & Bowen Litigation Team Discusses Wyndham Timeshare Advertising Fraud Case With the Daily Business Review
On August 14, 2024, Judge Wendy Berger entered a judgment of more than $16 million against Folk, Wilson, Pandora Servicing LLC, and Intermarketing Media LLC. The court also issued what Wyndham’s counsel described as an “expansive injunction” barring the defendants from continuing their advertising practices.1Shutts & Bowen LLP. Shutts & Bowen Litigation Team Secures $16 Million Award in Federal False Advertising Lawsuit Against Fraudulent Timeshare Exit Firm
The Diamond Resorts Rulings
Diamond Resorts International, now part of Hilton Grand Vacations, sued the same network of defendants in the U.S. District Court for the Central District of California, Case No. CV 20-5486. The complaint alleged the defendants lured owners into paying upfront fees as high as $118,000 without delivering legitimate exit services, then instructed them to stop making payments, resulting in foreclosure and credit damage.7PR Newswire. Diamond Resorts Lawsuit Alleging False Advertising by Timeshare Compliance & Resort Advisory Group Will Proceed
In November 2020, a federal judge rejected the defendants’ effort to dismiss the case under California’s Anti-SLAPP law, ruling that their communications to consumers were not protected speech.7PR Newswire. Diamond Resorts Lawsuit Alleging False Advertising by Timeshare Compliance & Resort Advisory Group Will Proceed
By February 2023, the court affirmed a Special Master’s findings that the defendants disseminated false advertisements claiming they could “legally cancel” timeshare contracts and had a “100% success rate.” The court found it established that owners contacted the defendants, were told to stop paying Diamond, and then stopped. “The Court finds on de novo review that timeshare owners stopped paying Diamond because Defendants told them to stop making payments,” the order stated.8FindLaw. Diamond Resorts U.S. Collection Development, LLC v. Pandora Marketing, LLC In March 2023, the court ruled in Diamond’s favor on the Lanham Act false advertising claims, with the judge declaring that “the defendants are not providing that service and they know it.”3Hilton Grand Vacations. Diamond Resorts Wins Critical Ruling to Protect Customers From Nationwide Consumer Scam
The Bluegreen Vacations Judgment
Bluegreen Vacations sued Pandora Marketing (d/b/a Timeshare Compliance) and co-defendant Carlsbad Law Group in the U.S. District Court for the Southern District of Florida. On May 2, 2023, a federal judge granted summary judgment for Bluegreen, concluding that the defendants’ advertised service of “legal cancellation of timeshare contracts” was something they “do not actually provide.”9ARDA. Shutts Partners Represent Bluegreen in Landmark False Advertising Win
On June 20, 2023, the court granted a nationwide preliminary injunction against Pandora Marketing under the Florida Deceptive and Unfair Trade Practices Act. Carlsbad Law Group entered a stipulated injunction regarding the same conduct, with the court finding that “the Lawyer Defendants’ entire relationship with the timeshare owners was a sham.”9ARDA. Shutts Partners Represent Bluegreen in Landmark False Advertising Win Following an August 2023 bench trial before Judge Robert N. Scola Jr., the court on October 27, 2023, ordered the company to pay $100,000 for false advertising and operating a scheme that encouraged owners to default on their payments.10Law360. Timeshare Exit Marketer Ordered to Pay $100K for False Ads
The Common Finding Across the Cases
Three different federal courts, applying different procedural postures, reached the same factual conclusion about how Timeshare Compliance actually operated. The company advertised a legal service — cancellation of timeshare contracts through negotiation and litigation — but the mechanism courts found it actually used was telling owners to stop paying. When owners stopped paying, the developer eventually foreclosed. The foreclosure ended the owner’s relationship with the timeshare, but it also damaged the owner’s credit, left mortgage obligations unresolved, and generally produced the outcome owners could have reached on their own without paying an exit company thousands of dollars.
The Diamond court put it plainly: owners stopped paying because the defendants told them to. The Bluegreen court called the lawyer defendants’ involvement “a sham.” The Wyndham court entered default after finding the defendants had obstructed discovery and lied under oath.
Consumer Complaints
Alongside the developer lawsuits, Timeshare Compliance accumulated 74 Better Business Bureau complaints over a three-year period, with 15 closed in the most recent twelve months. Only 11 of the 74 were marked “resolved.”11BBB. Timeshare Compliance BBB Complaints
The complaints follow a consistent pattern. Consumers describe paying thousands of dollars in upfront fees and waiting years without meaningful progress. Many report unreturned calls, disconnected numbers, and being passed between departments. Several say they were promised exits within three to six months and a “money-back guarantee,” neither of which materialized. Others report that their credit scores suffered and that they continued receiving maintenance-fee bills throughout the process.11BBB. Timeshare Compliance BBB Complaints
In its BBB responses, Timeshare Compliance has maintained that it does not promise specific timeframes, that resolutions can take 12 to 24 months or longer depending on developer cooperation, that its service agreements do not include a money-back guarantee, and that attorney engagements are governed by separate agreements outside its control.11BBB. Timeshare Compliance BBB Complaints
What Happened After the Judgment
Pandora Marketing LLC filed for Chapter 11 bankruptcy on January 31, 2024, after the Wyndham judgment. The Timeshare Compliance brand did not go away. A new entity, Savi Collaborative LLC, filed a fictitious trade name registration for “Timeshare Compliance” and continued operating the business.12TUG BBS. DRI Wins Court Ruling Against Exit Company Timeshare Compliance / Resort Advisory Group
Resort Advisory Group, by contrast, appears to have shut down. Its customer-service numbers have been disconnected, and forum users have reported receiving notices from a law firm called MXM Legal stating that their cases were being closed.13TUG BBS. Wyndham Secures Record $16 Million Judgement in Lawsuit Against Exit Company Timeshare Compliance / Resort Advisory Group
Consumer reports from 2025 indicate that the entity now operating as Timeshare Compliance continues to solicit clients and collect fees, with some consumers alleging the primary exit strategy remains advising owners to stop paying maintenance fees, the same practice three federal courts found to be false advertising.12TUG BBS. DRI Wins Court Ruling Against Exit Company Timeshare Compliance / Resort Advisory Group
What This Means If You Are Considering a Timeshare Exit Company
If you are a current client of Timeshare Compliance, the court findings are directly relevant: the “legal cancellation” service you were sold is the same service three federal courts said the company does not actually provide. Owners who were told to stop paying should understand that doing so has historically ended in foreclosure and credit damage rather than a negotiated release. If the entity you contracted with was Pandora Marketing LLC, note that Pandora filed Chapter 11 bankruptcy in January 2024, which affects how any refund claim against it would be handled.
If you are considering hiring an exit company, the pattern across the Wyndham, Diamond, and Bluegreen cases is worth weighing. Each case involved large upfront fees, promises of legal cancellation, and an actual mechanism that courts found was default-and-foreclose. Developers run their own exit programs; those are the alternative that the BBB complaints, the court findings, and the industry’s own trade association point owners toward.