Twilio class action lawsuits fall into three buckets: a call-recording case that produced a $10 million settlement paid out in 2019 and 2020, a newer wave of privacy suits over the company’s Segment software development kit that courts have pushed into arbitration, and robocall complaints under the Telephone Consumer Protection Act that have been dismissed. Only the first put money in consumers’ hands automatically. The privacy suits are still moving individually through arbitration rather than as classes, and a separate mass arbitration tied to TurboTax’s use of Twilio tracking tools has already closed to new claimants.
The Flowers Call-Recording Settlement
Flowers v. Twilio, Inc. was filed in Alameda County Superior Court on February 18, 2016. The suit alleged Twilio recorded California consumers’ phone calls and text messages without consent, in violation of the California Invasion of Privacy Act. The recordings were made on behalf of three Twilio customers: Handy Technologies, Homejoy, and Trulia.1DHKL Law. Flowers v. Twilio, Inc.
The court granted final approval to a $10 million settlement on June 11, 2019. Class members did not need to file a claim. Payments went out automatically: an estimated $64.30 to people whose phone calls were recorded, and roughly $8.04 to those whose only recorded communications were text messages. Initial checks were mailed in September 2019, and re-issued checks for people who had not cashed the first round went out in March 2020.2Ben Edelman. Class Action Settlement Phone Calls and Text Messages Recorded by Twilio
The settlement also required Twilio to revise its Terms of Service and Acceptable Use Policy, notify existing customers of the changes, and publish guidance for customers on complying with recording laws.1DHKL Law. Flowers v. Twilio, Inc. The claim window is long closed. There is no active way to collect from Flowers today.
The Segment SDK Privacy Case: Bender v. Twilio
Noah Bender filed Bender v. Twilio Inc. (Case No. 3:24-cv-04914) in the U.S. District Court for the Northern District of California on August 8, 2024. The suit targets Twilio’s Segment SDK, code that app developers embed in mobile applications for analytics and customer tracking.3ClassAction.org. Privacy Lawsuits Allege Twilio, Verve, Amplitude Software Dev Kits Steal Consumers’ Data
The complaint describes the Segment SDK as a “data collection pipeline” giving Twilio “secret backdoor access” to consumers’ devices. It alleges the SDK captures keystrokes, button presses, search terms, page views, names, and email addresses without users knowing Twilio is involved, and that Twilio compiles the information into detailed profiles shared with advertising platforms including Google, Facebook, TikTok, and Snapchat.4ClassAction.org. Bender v. Twilio Inc. Complaint The Calm meditation app is cited as an example: the plaintiff alleges the SDK could reveal whether a user is dealing with anxiety, depression, or other mental health issues based on in-app behavior. According to the complaint, more than 11,000 mobile app developers have integrated the Segment SDK.3ClassAction.org. Privacy Lawsuits Allege Twilio, Verve, Amplitude Software Dev Kits Steal Consumers’ Data
The plaintiff brought claims under the federal Wiretap Act (18 U.S.C. § 2510 et seq.), the California Comprehensive Computer Data Access and Fraud Act (Cal. Penal Code § 502), and the California Wiretap Act (Cal. Penal Code § 631), seeking an injunction and statutory damages of $5,000 per violation under the California statute.4ClassAction.org. Bender v. Twilio Inc. Complaint
Why the Case Went to Arbitration
On August 11, 2025, Judge Araceli Martinez-Olguin granted Twilio’s motion to compel arbitration. Twilio was not a party to Calm’s terms of service, so the question was whether the SDK provider could invoke the arbitration clause in the app developer’s agreement. The court said yes, applying the doctrine of equitable estoppel. The reasoning: Bender’s claims required proving the data collection was “unauthorized,” and that could not be decided without reading Calm’s privacy policy and terms, which govern how user information is shared with third parties including Twilio. Because his claims were “intimately founded in and intertwined with” those terms, he could not rely on the agreement while disavowing its arbitration clause.5Justia. Bender v. Twilio Inc., Order on Motion to Compel Arbitration
The court also found that Calm’s “sign-in wrap” agreement, with its high-contrast text, uncluttered layout, and clearly underlined links to the terms, gave users adequate notice under California law. The order cited an earlier decision, Perry-Hudson v. Twilio, Inc. (2024), reaching the same result.5Justia. Bender v. Twilio Inc., Order on Motion to Compel Arbitration For consumers, the practical effect is that the claims proceed individually behind closed doors rather than as a class action in open court.
Parallel Suits Against Other SDK Providers
The Chicago firm Edelson PC filed the Bender case as part of a coordinated wave. On the same date, Edelson filed Woods v. Verve Group Inc. and Atkins v. Amplitude Inc. in the Northern District of California against other SDK providers.6Consumer Watchdog. Software Used by a Meditation App and DoorDash Is Being Sued for Sending Personal Data to Unknown Third Parties Without Consent
The Verve suit alleged its PubNative SDK used “identity graphs” to link device identifiers with personal information despite claiming its data was anonymous. The Amplitude suit focused on DoorDash and alleged that Amplitude’s SDK could expose user eating habits; the complaint said more than 40,000 app developers had integrated Amplitude’s tools.3ClassAction.org. Privacy Lawsuits Allege Twilio, Verve, Amplitude Software Dev Kits Steal Consumers’ Data None of the three suits named the app developers themselves as defendants.
The Amplitude case followed the same path as Bender. On September 2, 2025, Judge Rita F. Lin granted Amplitude’s motion to compel arbitration. The plaintiff’s request to certify an interlocutory appeal was denied in March 2026.7PACER Monitor. Atkins v. Amplitude, Inc. The pattern is clear: when an SDK is embedded in an app whose terms include an arbitration clause, courts have been willing to let the SDK vendor invoke that clause too.
The TurboTax Mass Arbitration
Separately from the Edelson lawsuits, the firm Labaton Keller Sucharow pursued claims alleging that TurboTax used Twilio’s tracking tools to collect and share sensitive user information that could personally identify users without consent. The firm structured the claims as a mass arbitration, grouping individual claims rather than pursuing a class action. Eligibility was limited to individuals who used a TurboTax account within the three years before October 6, 2025, and Labaton described eligible claims as potentially worth up to $2,500. The matter was closed to new clients.8Labaton Keller Sucharow. Twilio
Robocall and Text Lawsuits Under the TCPA
Twilio has faced two notable Telephone Consumer Protection Act suits, both unsuccessful for the plaintiffs. In the earlier case, plaintiff Noah Wick alleged Twilio sent him texts and calls without express written consent after he partially completed an online purchase for a nutritional supplement. Washington federal judge Robert S. Lasnik dismissed the case, holding that a message sent to complete a transaction the plaintiff had initiated was not telemarketing.9Data Privacy and Security Insider. TCPA Class Action Against Twilio Dismissed
The more recent Anthony v. Twilio Inc. (Case No. 3:24-cv-02999) was filed in the Northern District of California in May 2024. Plaintiff Michael Anthony alleged he received numerous robocalls and robotexts from Twilio-owned numbers without consent and that the messages continued after he notified Twilio’s litigation counsel. The case was dismissed with prejudice on March 11, 2026, following a stipulation by the parties.10PACER Monitor. Anthony v. Twilio Inc.
Twilio has also drawn regulatory attention on robocalls. In January 2023, the Federal Communications Commission issued a cease-and-desist letter to Twilio for “apparently transmitting illegal robocall traffic” tied to a mortgage scam campaign targeting homeowners.11FCC. FCC Issues Robocall Cease-and-Desist Letter to Twilio That was a regulatory warning, not consumer litigation, and publicly available records do not indicate further penalties stemming from it.
What This Means If You’re Looking for a Payout
If you are searching because you want to know whether money is available, the short version is that Flowers is closed, the SDK cases are now individual arbitrations rather than open classes, and the TurboTax mass arbitration is no longer taking new clients as of the October 6, 2025 eligibility cutoff. If you believe your data was collected by a Twilio SDK embedded in an app you used, your practical route is a private consultation with a plaintiffs’ firm about individual arbitration; the courts have made clear the class-action door is difficult to open when the underlying app has an arbitration clause.