Vivendi Ticketing Settlement: Data Breach, Eligibility, and Payouts

The Vivendi Ticketing settlement is a $3.25 million class action resolution covering roughly 323,498 See Tickets customers whose payment card information was exposed in a 2023 checkout-page breach. A federal judge in the Central District of California granted final approval on December 16, 2024, and the deadline to file a claim was October 20, 2024. Eligible class members could choose either a cash payment of up to $100 or three years of credit monitoring, with additional reimbursement available for out-of-pocket losses and identity theft expenses.

Who Was Eligible

The class covered all U.S. residents whose information was accessed during the breach and who received a notification letter from See Tickets about the incident.¹ The notification letter is the practical marker: if See Tickets sent you one in early September 2023, you were in the class.²

Of the approximately 323,498 people affected nationwide, about 66,722 were California residents, who qualified for an additional statutory payment.

What Class Members Could Receive

Claimants had to choose one of two baseline benefits, and could stack reimbursement claims on top:

Three years of three-bureau credit monitoring, or a pro rata cash payment of up to $100.
Up to $2,000 in reimbursement for ordinary documented out-of-pocket expenses tied to the breach, such as bank fees, postage, or phone charges.
Up to $5,000 in reimbursement for extraordinary documented expenses from identity theft connected to the breach.
An extra $100 statutory payment for California residents.

Any money left in the fund after valid claims were paid was to be redistributed pro rata among cash claimants, or donated to charity if the residual was too small to distribute economically.¹

The $100 cash figure is a cap, not a guaranteed amount. Payments were pro rata, meaning the actual check depended on how many people claimed and how much was left in the fund after attorney fees, administration costs, and service awards. The court approved $812,500 in fees and expenses for class counsel (25% of the fund), $2,500 service awards for each of the nine named plaintiffs, and roughly $140,000 in notice and administration costs.³⁴

Key Deadlines and Approval Status

The claim filing deadline was October 20, 2024. The deadline to opt out or object was September 20, 2024.² Both windows have closed.

Judge Michael W. Fitzgerald granted final approval on December 16, 2024, and dismissed the case with prejudice. No class members objected, and no one submitted a valid opt-out request.³ Class members who did nothing received no payment but are still bound by the settlement, meaning they gave up the right to sue See Tickets over this breach.¹ Claims filed through the official settlement website or by mail to Kroll Settlement Administration were the only routes to payment.⁵

What the Breach Involved

Between February 28 and July 2, 2023, unauthorized parties inserted malicious code into the checkout pages of SeeTickets.com and SeeTickets.us, intercepting customer payment data in real time as transactions occurred. The compromised information included names, addresses, zip codes, payment card numbers, expiration dates, and CVV security codes.⁶ See Tickets discovered suspicious activity in May 2023 but did not fully stop the unauthorized access until July, and notifications went out to affected customers in early September 2023.²

The complaint alleged that See Tickets failed to properly monitor its systems and failed to encrypt payment card data at the point of sale. The released claims included alleged violations of California’s Customer Records Act and the California Consumer Privacy Act. See Tickets denied any liability or wrongdoing.¹

Beyond the cash fund, the company agreed to security upgrades at its own expense, including appointing a Chief Information Security Officer, encrypting and tokenizing payment data, running penetration testing twice a year, and conducting annual independent security assessments and employee training.⁴

Who Was Being Sued

The defendant was Vivendi Ticketing US LLC, doing business as See Tickets. The case, In re: Vivendi Ticketing US LLC, d/b/a See Tickets Data Security Incident, Case No. 2:23-cv-07498, was filed in the U.S. District Court for the Central District of California in September 2023.⁷

Ownership of See Tickets changed during the litigation. On June 6, 2024, German ticketing company CTS Eventim completed its acquisition of Vivendi’s international ticketing and festival businesses, including See Tickets in the U.S., UK, and several European countries.⁸ See Tickets US officially rebranded under the Eventim name in March 2025.⁹ The settlement itself was unaffected by the ownership change and still covers the 2023 breach.

One boundary worth noting: an earlier See Tickets breach was disclosed in October 2022, involving malicious code on event checkout pages dating back to June 2019. That incident is separate from the 2023 breach, and this settlement does not resolve claims arising from it.⁶

1
ClassAction.org. Peterson v. Vivendi Ticketing US LLC Settlement Agreement
2
ClassAction.org. See Tickets Hit With Class Action Over Months-Long Data Breach
3
Justia. Mandi Peterson et al. v. Vivendi Ticketing US LLC – Judgment Approving Final Settlement
4
Kroll Settlement Administration. Plaintiffs’ Motion for Preliminary Approval
5
Top Class Actions. $3.25M See Tickets Data Breach Class Action Settlement
6
TechCrunch. See Tickets Customer Payment Cards
7
CourtListener. Mandi Peterson v. Vivendi Ticketing US LLC
8
Vivendi. Completion of the Sale of Vivendi’s Festival and International Ticketing Activities to CTS Eventim
9
Eventim B2B. See Tickets US Becomes Eventim