White Knight Pest Control Lawsuit: Federal Cases and BBB Complaints

A White Knight Pest Control lawsuit search turns up three federal cases filed since 2023, but none of them produced a ruling on the merits: two Fair Labor Standards Act wage suits by former employees ended in stipulated dismissals, and a Telephone Consumer Protection Act case in California was voluntarily dismissed before service. The more active legal exposure for consumers sits outside court, in a Better Business Bureau “Pattern of Complaints” alert, an “F” rating, and hundreds of grievances about door-to-door sales tactics, hidden cancellation fees, and difficulty ending service.

The Three Federal Lawsuits

The earliest case, Charles et al. v. White Knight Pest Control, Inc., was filed February 21, 2023, in the U.S. District Court for the Southern District of Texas. Four plaintiffs, later joined by a fifth through an August 29, 2024 amended complaint, brought claims under the FLSA in what the docket treats as a collective action.¹ Available court records do not specify the wages or hours at issue. The parties filed a stipulation of dismissal on March 18, 2025, a common outcome when a private settlement is reached.²

A second FLSA case, Joseph Johnson v. White Knight Pest Control, Inc., was filed June 17, 2025, in the Western District of Texas. Docket entries do not indicate whether the underlying claims involved unpaid overtime, minimum wage, or misclassification. The defendant filed a stipulation of dismissal with prejudice on June 12, 2026, and the court entered its dismissal order three days later.³⁴

The third suit is unrelated to employment. Zachary Hunsucker filed suit August 26, 2025, in the Central District of California, alleging that White Knight violated the Telephone Consumer Protection Act, the federal law restricting unsolicited telemarketing calls and texts.⁵ No proof of service was ever filed. After the court issued an order to show cause on December 9, 2025, Hunsucker voluntarily dismissed the case without prejudice on December 19, 2025.⁶

None of the three cases was certified as a class action, and no court reached a ruling on the merits in any of them.

Hundreds of Complaints and an “F” Rating

The bigger picture for prospective customers sits with consumer complaint records. The Buda, Texas company is not BBB accredited and holds an “F” rating. As of mid-2026, its BBB profile shows 561 complaints filed in the preceding three years, with 243 closed in the most recent 12 months.⁷ On ConsumerAffairs, White Knight carries a 1.3 out of 5 rating across 218 reviews, with 90 percent of reviewers giving one star.⁸

In May 2024, the BBB began contacting White Knight about a pattern it had identified in the preceding 90 days: consumers alleging that sales staff promised “no obligation” agreements, that customers received contract acknowledgments without having signed anything, and that contracted services were not delivered. The BBB submitted a formal written request for corrective action on May 31, 2024.⁹

White Knight responded on June 10, 2024. The company said it had implemented a policy requiring technicians to confirm a signed agreement and payment method on file before servicing a home. It attributed the spike to rapid growth, including seven new offices opened in three to four months, and to the use of short-term “Blitz sales teams” that sell in specific areas for limited periods. On cancellations, the company said only one of the complainants had given the required 30-day notice.⁹ The BBB has since said the company “failed to resolve underlying cause(s) of a pattern of complaints,” and the alert remains active as of 2026.¹⁰

What Customers Say Goes Wrong

Complaints across the BBB and ConsumerAffairs follow recurring themes.

Sales representatives allegedly promised month-to-month service, the ability to cancel at any time, or specific service frequencies that differed from the written contract. Some consumers say they were told moving to a new home would allow penalty-free cancellation.⁷¹¹
Consumers report early termination fees ranging from roughly $175 to over $800, often described as “clawbacks” of the discount applied to the first service visit.⁷
A mandatory 30-day cancellation notice period appears repeatedly. Customers allege their requests were ignored or lost, or that additional charges accrued for services performed during the notice window.¹¹
Some customers say they were billed monthly for services performed on a bi-monthly or quarterly schedule, with the company explaining that monthly payments “spread the cost.” Others allege unauthorized charges or continued billing after they believed their account was closed.⁷
Consumers frequently report that after disputing charges, the company threatened to send their accounts to collections or damage their credit.¹¹
Reviewers describe brief technician visits, missed appointments, ineffective treatments, and concerns about chemical applications around children and pets.¹¹

Contract Terms to Know Before You Sign or Cancel

White Knight’s consumer information sheet says customers who sign a home solicitation contract have 72 hours to cancel, provided the initial service has not yet been performed. Cancel after that window, or after the first treatment, and the customer owes the “non-discounted cost” of the initial service.¹² The company’s published materials do not detail the full length of its service agreements or its auto-renewal provisions.

When consumers dispute what they were told in person, the company typically points to the signed service agreement and a recorded “welcome call” as evidence that terms were disclosed. In some BBB complaints, the company has offered to waive fees or reduce outstanding balances as a “professional courtesy.”⁷ Some consumers report receiving automated invoices for the full disputed amount shortly after being told through the BBB portal that fees would be waived.¹³

If you are considering signing, ask for the full written contract before the sales representative leaves, note the date and time of any welcome call recording, and confirm in writing what qualifies as valid cancellation. If you are trying to cancel, put your notice in writing, keep proof of delivery, and count on the 30-day notice period being enforced.

Where to File a Complaint

Several consumers have reported filing formal complaints with state attorneys general and the Federal Trade Commission over what they describe as fraudulent business practices.⁸ No public enforcement action by the FTC or any state attorney general against White Knight Pest Control has been identified in available records.

In Texas, structural pest control companies are regulated by the Texas Department of Agriculture through its Structural Pest Control Service, and consumers can file complaints through the TDA’s complaint process.¹⁴ Complaints can also be filed with the BBB, with the attorney general of the state where you signed the contract, and with the FTC at reportfraud.ftc.gov.

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PACER Monitor. Charles et al v. White Knight Pest Control, Inc.
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CourtListener. Charles v. White Knight Pest Control, Inc.
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PACER Monitor. Johnson v. White Knight Pest Control, Inc.
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CourtListener. Johnson v. White Knight Pest Control, Inc.
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Justia. Zachary Hunsucker v. White Knight Pest Control Inc.
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PACER Monitor. Zachary Hunsucker v. White Knight Pest Control Inc.
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Better Business Bureau. White Knight Pest Control Complaints
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ConsumerAffairs. White Knight Pest Control Reviews
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BestCompany. White Knight Pest Control
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Better Business Bureau. White Knight Pest Control BBB Profile
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ConsumerAffairs. White Knight Pest Control Reviews
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White Knight Pest Control. Consumer Information Sheet
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Better Business Bureau. White Knight Pest Control Complaints
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Texas Department of Agriculture. Structural Pest Control Service